| PXC Completion Code | Product | Scenario | Explanation | CP Action Required |
| PXC251 | FTTP | Create Trouble Report | The Trouble Report has been rejected. Incorrect data has been entered in the field specified in the message. See separate worksheet for specific field names to which this code may apply. | Correct and resubmit. See individual rows on separate worksheet for any specific actions. |
| PXC251 | FTTP | Amend Trouble Ticket | The Trouble Report has been rejected. Incorrect data has been entered in the field specified in the message. See separate worksheet for specific field names to which this code may apply. | Correct and resubmit. See individual rows on separate worksheet for any specific actions. |
| PXC251 | SOGEA | Create Trouble Report | The Trouble Report has been rejected. Incorrect data has been entered in the field specified in the message. See separate worksheet for specific field names to which this code may apply. | Correct and resubmit. See individual rows on separate worksheet for any specific actions. |
| PXC251 | SOGEA | Amend Trouble Ticket | The Trouble Report has been rejected. Incorrect data has been entered in the field specified in the message. See separate worksheet for specific field names to which this code may apply. | Correct and resubmit. See individual rows on separate worksheet for any specific actions. |
| PXC1805 | SOGEA | Create Trouble Report | The order has been rejected. The appointment reference provided in The order is not valid. For LLU products the appointment reference should have the following format: 1) Two-character CSS district prefix
2) Six digits
Note: Appointment references are provided by the Appointing dialogue service. | Check the appointment reference has been entered correctly and resubmit the order. |
| PXC3001 | FTTP | Create Trouble Report | The trouble report amendment has been rejected. The specified field has not been completed or the value provided is not recognised or is invalid.
| Correct and resubmit. |
| PXC3052 | FTTP | Create Trouble Report | There is an open fault or order on the line. | The existing fault or order must be completed or cancelled before a new fault can be raised. |
| PXC3052 | SOGEA | Create Trouble Report | There is an open fault or order on the line. | The existing fault or order must be completed or cancelled before a new fault can be raised.
For an open change of technology modify order: If you still require the Trouble Report please amend or cancel the modify order and re-submit the Trouble Report. |
| PXC3056 | FTTP | Create Trouble Report | The Line Test Reference provided in the trouble report has timed out. | 1) Re-run the Line Test dialogue service and acquire a new line test reference.
2) Resubmit the trouble report. |
| PXC3056 | SOGEA | Create Trouble Report | The Line Test Reference provided in the trouble report has timed out. | 1) Re-run the Line Test dialogue service and acquire a new line test reference.
2) Resubmit the trouble report. |
| PXC3057 | FTTP | Create Trouble Report | The Appointment Reference provided in the trouble report has timed out. | 1) Re-run the Appointing dialogue service and acquire a new appointment reference.
2) Resubmit the trouble report. |
| PXC3057 | SOGEA | Create Trouble Report | The Appointment Reference provided in the trouble report has timed out. | 1) Re-run the Appointing dialogue service and acquire a new appointment reference.
2) Resubmit the trouble report. |
| PXC3089 | FTTP | Create Trouble Report | The fault is affected by a Matter Beyond Our Reasonable Control (MBORC). Either the fault itself is the direct result of the MBORC or the resolution of the fault is subject to a delay as a result of the MBORC. | None. Wait for further information on the progression of the fault.
Note: Further information on the MBORC is available on the Openreach portal. |
| PXC3089 | SOGEA | Create Trouble Report | The fault is affected by a Matter Beyond Our Reasonable Control (MBORC). Either the fault itself is the direct result of the MBORC or the resolution of the fault is subject to a delay as a result of the MBORC. | None. Wait for further information on the progression of the fault.
Note: Further information on the MBORC is available on the Openreach portal. |
| PXC3090 | FTTP | Create Trouble Report | The fault is associated with a Matter Beyond Our Reasonable Control (MBORC) different to the MBORC with which it was previously identified. The MBORCReference can be found in the XML schema. | None. Wait for further information on the progression of the fault.
Note: Further information on the MBORC is available on the Openreach portal. |
| PXC3090 | SOGEA | Create Trouble Report | The fault is associated with a Matter Beyond Our Reasonable Control (MBORC) different to the MBORC with which it was previously identified. The MBORCReference can be found in the XML schema. | None. Wait for further information on the progression of the fault.
Note: Further information on the MBORC is available on the Openreach portal. |
| PXC3091 | FTTP | Create Trouble Report | The Matter Beyond Our Reasonable Control (MBORC) associated with the fault has been cancelled or the fault is no longer associated with the MBORC. The usual fault resolution process applies. | None. Wait for further information on the progression of the fault.
Note: Further information on the MBORC is available on the Openreach portal. |
| PXC3091 | SOGEA | Create Trouble Report | The Matter Beyond Our Reasonable Control (MBORC) associated with the fault has been cancelled or the fault is no longer associated with the MBORC. The usual fault resolution process applies. | None. Wait for further information on the progression of the fault.
Note: Further information on the MBORC is available on the Openreach portal. |
| PXC3092 | SOGEA | Cancel Trouble Ticket | The Trouble Report has been cancelled by Openreach. Cancellation is due to the proximity of an open change of technology modify order. | Allow the Modify Order to complete. A new TR may be raised once the Modify Order has completed if it is still required. Please note: service impacting faults detected by our engineer whilst providing the Modify Order will be rectified. |
| PXC3100 | FTTP | Create Trouble Report | The fault is being progressed. | None. |
| PXC3100 | SOGEA | Create Trouble Report | The fault is being progressed. | None. |
| PXC3104 | SOGEA | Create Trouble Report | We need to terminate parallel running to enable the Trouble Report to enter 2nd stage management. This will cease the losing WLR3 or MPF service.
Our agent will trigger the Number Port Number Transfer or Controlled Cessation as appropriate. | You may wish to inform your end customer.
If you are providing an IP voice service you should ensure the service is configured. |
| PXC3231 | FTTP | Create Trouble Report | A reminder that the CP needs to respond to a KCI which was sent 48 hours ago.
If the appropriate response is not received within the next 24 hours the fault will be automatically cancelled. | Respond to this notification within 24 hours or the fault will be automatically cancelled. |
| PXC3231 | SOGEA | Create Trouble Report | A reminder that the CP needs to respond to a KCI which was sent 48 hours ago.
If the appropriate response is not received within the next 24 hours the fault will be automatically cancelled. | Respond to this notification within 24 hours or the fault will be automatically cancelled. |
| PXC3233 | FTTP | Create Trouble Report | This is a delay message. The original appointment may be missed due to a minor delay. An Openreach engineer will attend as soon as possible. | None. |
| PXC3233 | SOGEA | Create Trouble Report | This is a delay message. The original appointment may be missed due to a minor delay. An Openreach engineer will attend as soon as possible. | None. |
| PXC3234 | FTTP | Amend Trouble Ticket | The Openreach fault reference search has not returned any results. The fault reference is invalid. | Resubmit the AmendTroubleReport with a valid fault reference. |
| PXC3235 | FTTP | Create Trouble Report | The amendment to a trouble report has been accepted Past PONR. | None. |
| PXC3235 | SOGEA | Create Trouble Report | The amendment to a trouble report has been accepted Past PONR. | None. |
| PXC3236 | FTTP | Amend Trouble Ticket | The amendment to a trouble report has been accepted. | None. |
| PXC3236 | SOGEA | Amend Trouble Ticket | The amendment to a trouble report has been accepted. | None. |
| PXC3237 | FTTP | Create Trouble Report | A delay has occurred as a result of an unexpected event for which neither party (Openreach or the Communications Provider/End User) is responsible. | None. |
| PXC3237 | SOGEA | Create Trouble Report | A delay has occurred as a result of an unexpected event for which neither party (Openreach or the Communications Provider/End User) is responsible. | None. |
| PXC3238 | FTTP | Cancel Trouble Ticket | The Openreach fault reference search has not returned any results. This means the fault reference is invalid. | Enter a valid fault reference and resubmit the cancellation request. |
| PXC3238 | SOGEA | Cancel Trouble Ticket | The Openreach fault reference search has not returned any results. This means the fault reference is invalid. | Enter a valid fault reference and resubmit the cancellation request. |
| PXC3239 | FTTP | Cancel Trouble Ticket | The Openreach fault reference has now been closed. | Enter a valid fault reference and resubmit the cancellation request. |
| PXC3240 | FTTP | Cancel Trouble Ticket | The Openreach fault has not yet progressed through initial validation. A trouble report cannot be cancelled at this stage. | Wait until the 'Fault Accepted' KCI is received then submit a cancellation request. |
| PXC3240 | SOGEA | Cancel Trouble Ticket | The Openreach fault has not yet progressed through initial validation. A trouble report cannot be cancelled at this stage. | Wait until the 'Fault Accepted' KCI is received then submit a cancellation request. |
| PXC3241 | FTTP | Create Trouble Report | CreateTroubleReport has been received and is awaiting validation.
This KCI will be given after primary validations have been completed but before secondary validations are performed.
Note: At this point it is not yet known whether the fault lies with the CP or Openreach. Further investigations will need to be performed to determine the location of the fault.
| None. |
| PXC3241 | SOGEA | Create Trouble Report | CreateTroubleReport has been received and is awaiting validation.
This KCI will be given after primary validations have been completed but before secondary validations are performed.
Note: At this point it is not yet known whether the fault lies with the CP or Openreach. Further investigations will need to be performed to determine the location of the fault.
| None. |
| PXC3242 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been received and is awaiting validation. | None. |
| PXC3242 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been received and is awaiting validation. | None. |
| PXC3243 | FTTP | Cancel Trouble Ticket | CancelTroubleReport has been received and is awaiting validation. | None. |
| PXC3243 | SOGEA | Cancel Trouble Ticket | CancelTroubleReport has been received and is awaiting validation. | None. |
| PXC3244 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The Openreach fault reference has now been closed.
In the case of PSTN the Openreach fault reference has either been cleared or closed.
This response code is also used for amend requests after the Point Of No Return (PONR) where the engineer was contacted when work was already in progress or had been completed. | None. |
| PXC3244 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The Openreach fault reference has now been closed.
In the case of PSTN the Openreach fault reference has either been cleared or closed.
This response code is also used for amend requests after the Point Of No Return (PONR) where the engineer was contacted when work was already in progress or had been completed. | None. |
| PXC3245 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. Openreach fault has not progressed through initial validation | CP should wait until receiving the 'Fault Accepted' KCI prior to submitting amend request |
| PXC3245 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. Openreach fault has not progressed through initial validation | CP should wait until receiving the 'Fault Accepted' KCI prior to submitting amend request |
| PXC3249 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The AmendTroubleReport submitted does not contain any modified data items. | Include modified data in AmendTroubleReport and resubmit it. |
| PXC3249 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The AmendTroubleReport submitted does not contain any modified data items. | Include modified data in AmendTroubleReport and resubmit it. |
| PXC3261 | FTTP | Create Trouble Report | The CP needs to arrange an end user appointment if one has not already been made. | Submit an amend Trouble Report containing an end user appointment. |
| PXC3261 | SOGEA | Create Trouble Report | The CP needs to arrange an end user appointment if one has not already been made. | Submit an amend Trouble Report containing an end user appointment. |
| PXC3262 | FTTP | Create Trouble Report | The SMC tried unsuccessfully to contact the CP. The CP needs to contact the SMC to arrange a co-op appointment. | Contact the SMC to arrange a co-op appointment. |
| PXC3262 | SOGEA | Create Trouble Report | The SMC tried unsuccessfully to contact the CP. The CP needs to contact the SMC to arrange a co-op appointment.
Note: A co-op appointment is a joint visit by engineers from Openreach and the CP.
NB; This code will only be returned for CPs on R1000 or earlier for LLU products. | Contact the SMC to arrange a co-op appointment. |
| PXC3263 | FTTP | Create Trouble Report | The end user missed the Openreach appointment. | The CP should arrange a new end user appointment and submit an AmendTroubleReport. |
| PXC3263 | SOGEA | Create Trouble Report | The end user missed the Openreach appointment. | The CP should arrange a new end user appointment and submit an AmendTroubleReport. |
| PXC3264 | FTTP | Create Trouble Report | Openreach has missed an end user visit. | The CP should arrange a new end user appointment and submit an AmendTroubleReport.
|
| PXC3264 | SOGEA | Create Trouble Report | Openreach has missed an end user visit. | The CP should arrange a new end user appointment and submit an AmendTroubleReport.
|
| PXC3265 | FTTP | Create Trouble Report | This is a delay message. The delay may be due to the requirement for Openreach to obtain a wayleave. The Service Level Agreement (SLA) clock might be stopped if this is agreed between the CP and Openreach.
Note 1: An end user appointment will be confirmed after any additional work required has been completed.
Note 2: A wayleave is an agreement with a party to enter/pass over their premises with equipment. | None. |
| PXC3265 | SOGEA | Create Trouble Report | This is a delay message. The delay may be due to the requirement for Openreach to obtain a wayleave. The Service Level Agreement (SLA) clock might be stopped if this is agreed between the CP and Openreach.
Note 1: An end user appointment will be confirmed after any additional work required has been completed.
Note 2: A wayleave is an agreement with a party to enter/pass over their premises with equipment. | None. |
| PXC3268 | FTTP | Create Trouble Report | The EU location-specific information provided is not sufficiently detailed.
Note: This information may for example include hazard notes and details of offices. | Submit an AmendTroubleReport modifying the appropriate data. |
| PXC3268 | SOGEA | Create Trouble Report | The EU location-specific information provided is not sufficiently detailed.
Note: This information may for example include hazard notes and details of offices. | Submit an AmendTroubleReport modifying the appropriate data. |
| PXC3272 | FTTP | Create Trouble Report | This notification will provide the details of Late Repair:
1. Total number of delay days
2. Number of Openreach delay days
3. Number of Non-Openreach delay days
4. Exclusion codes for the Non-Openreach delay days
5. StartDateTime and EndDateTime for the excluded days | None. |
| PXC3272 | SOGEA | Create Trouble Report | This notification will provide the details of Late Repair:
1. Total number of delay days
2. Number of Openreach delay days
3. Number of Non-Openreach delay days
4. Exclusion codes for the Non-Openreach delay days
5. StartDateTime and EndDateTime for the excluded days | None. |
| PXC3273 | FTTP | Create Trouble Report | This notification will provide the details of Missed appointment on the Repair/Provision:
1. Appointment reference
2. Appointment date and slot
3. OpenreachMissed flag (Y/N)
4. OpenreachAmended flag (Y/N)
5. OpenreachCancelled flag (Y/N)
6. End Customer Missed flag (Y/N)
7. End Customer Pre-agreed (Y/N)
8 MBORC flag (Y/N) | None. |
| PXC3273 | SOGEA | Create Trouble Report | This notification will provide the details of Missed appointment on the Repair/Provision:
1. Appointment reference
2. Appointment date and slot
3. OpenreachMissed flag (Y/N)
4. OpenreachAmended flag (Y/N)
5. OpenreachCancelled flag (Y/N)
6. End Customer Missed flag (Y/N)
7. End Customer Pre-agreed (Y/N)
8 MBORC flag (Y/N) | None. |
| PXC3300 | FTTP | Create Trouble Report | Confirmation that a fault has been cleared and closed on Openreach's systems. | None. |
| PXC3300 | SOGEA | Create Trouble Report | Confirmation that a fault has been cleared and closed on Openreach's systems. | None. |
| PXC3301 | FTTP | Create Trouble Report | Confirmation that a cancellation request has been accepted and the fault is closed on Openreach's systems. | None. |
| PXC3301 | SOGEA | Create Trouble Report | Confirmation that a cancellation request has been accepted and the fault is closed on Openreach's systems. | None. |
| PXC3302 | FTTP | Create Trouble Report | Confirmation that a fault has been cancelled and closed on Openreach's systems due to a timeout when waiting for the CP's response. | Submit a new AddTroubleReport if the fault persists. |
| PXC3302 | SOGEA | Create Trouble Report | Confirmation that a fault has been cancelled and closed on Openreach's systems due to a timeout when waiting for the CP's response. | Submit a new AddTroubleReport if the fault persists. |
| PXC3303 | FTTP | Create Trouble Report | Confirmation that a cancellation request has been accepted past the Point of No Return and the fault is closed on Openreach's systems. | Submit a new AddTroubleReport if the fault persists. |
| PXC3303 | SOGEA | Create Trouble Report | Confirmation that a cancellation request has been accepted past the Point of No Return and the fault is closed on Openreach's systems. | Submit a new AddTroubleReport if the fault persists. |
| PXC4001 | FTTP | Create Trouble Report | The trouble report has been rejected. The Service ID provided by the CP is invalid for one or more of the following reasons:
1) The Service ID has an invalid format (11 Characters normally the Calling Line Identifier [CLI]).
2) It is for a Digital Installation
3) It is not supported for fault progression
4) It is not with Openreach | Provide a valid Service ID and resubmit the trouble report. |
| PXC4001 | SOGEA | Create Trouble Report | The trouble report has been rejected. The Service ID provided by the CP is invalid for one or more of the following reasons:
1) The Service ID has an invalid format (11 Characters normally the Calling Line Identifier [CLI]).
2) It is for a Digital Installation
3) It is not supported for fault progression
4) It is not with Openreach | Provide a valid Service ID and resubmit the trouble report. |
| PXC4002 | FTTP | Create Trouble Report | The trouble report has been rejected. The CP is not the owner of the line the fault is being reported on. | Check the Service ID provided in the report. Correct the Service ID and resubmit the trouble report. |
| PXC4002 | SOGEA | Create Trouble Report | The trouble report has been rejected. The CP is not the owner of the line the fault is being reported on. | Check the Service ID provided in the report. Correct the Service ID and resubmit the trouble report. |
| PXC4004 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Authorisation Band [UpperTRCBand] provided is less than the Authorisation Band suggested by the engineer.
Valid values for [UpperTRCBand] are 01234. | Resubmit the AmendTroubleReport with the suggested Authorisation Band. |
| PXC4004 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected for one of the following reasons:
1) The Authorisation Band [UpperTRCBand] provided is less than the Authorisation Band suggested by the engineer.
2) Voice Re-injection has been detected in the Service Test; therefore the [UpperTRCBand] should be greater than zero.
Valid values for [UpperTRCBand] are 01234.
| Resubmit the AmendTroubleReport with the suggested Authorisation Band. |
| PXC4004 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Authorisation Band [UpperTRCBand] provided is less than the Authorisation Band suggested by the engineer.
Valid values for [UpperTRCBand] are 01234. | Resubmit the AmendTroubleReport with the suggested Authorisation Band. |
| PXC4007 | FTTP | Create Trouble Report | The trouble report has been rejected. You have not provided the FaultCode.
Valid values for [FaultCode] can be found in the List Of Vales spreadsheet in the Structured Question Codes tab.
ESF | Correct and resubmit. |
| PXC4007 | SOGEA | Create Trouble Report | QF (Qualifying Fault) | Correct and resubmit. |
| PXC4008 | FTTP | Create Trouble Report | The trouble report has been rejected as an invalid value was provided for the FaultCode.
Valid values for [FaultCode] can be found in the List Of Values spreadsheet in the Structured Question Codes tab. | Resubmit the trouble report with a valid value for FaultCode. |
| PXC4008 | SOGEA | Create Trouble Report | The trouble report has been rejected as an invalid value was provided for the FaultCode.
Valid values for [FaultCode] can be found in the List Of Values spreadsheet in the Structured Question Codes tab. | Resubmit the trouble report with a valid value for FaultCode. |
| PXC4009 | FTTP | Create Trouble Report | The trouble report has been rejected as the Authorisation Band [UpperTRCBand] has either not been provided or the value provided is invalid. Valid values for [UpperTRCBand] are '0' '1' '2' '3' '4'. | Resubmit the trouble report with a valid value for Authorisation Band [UpperTRCBand]. |
| PXC4009 | SOGEA | Create Trouble Report | The trouble report has been rejected because
1) The Authorisation Band [UpperTRCBand] has either not been provided or the value provided is invalid. Valid values for [UpperTRCBand] are '0' '1' '2' '3' '4'.
2) Voice Reinjection is detected in Service Test CPs should choose TRC band greater than zero.
| Resubmit the trouble report with a valid value for Authorisation Band [UpperTRCBand]. |
| PXC4010 | FTTP | Create Trouble Report | The trouble report has been rejected as the no Line Test Reference [RefNum] has either not been provided or the value provided is invalid. Structured Question Code (SQC) indicates a line fault
Valid values for [RefNum] can be found in the List Of Vales spreadsheet in the No Test Reason Codes tab.
mhgtc721:25100
| The CP should either:1) Perform a line test and resubmit the trouble report including the Line Test Reference returned by the Managed Line Test dialogue service or2) Resubmit the trouble report with a valid value in the [NoTestReason] tag set. |
| PXC4010 | SOGEA | Create Trouble Report | The trouble report has been rejected as the no Line Test Reference [RefNum] has either not been provided or the value provided is invalid. Structured Question Code (SQC) indicates a line faultValid values for [RefNum] can be found in the List Of Vales spreadsheet in the No Test Reason Codes tab.
mhgtc721:25100
| The CP should either:1) Perform a line test and resubmit the trouble report including the Line Test Reference returned by the Managed Line Test dialogue service or2) Resubmit the trouble report with a valid value in the [NoTestReason] tag set. |
| PXC4011 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected due to at least one of the following reasons:1) No appointment reference was provided
2) An invalid appointment reference was provided
3) The appointment slot is no longer available
4) The appointment reference applies to a different service level from that applying to the original fault. | Resubmit AmendTroubleReport with a valid appointment reference [RefNum]. |
| PXC4011 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected due to at least one of the following reasons:1) No appointment reference was provided
2) An invalid appointment reference was provided
3) The appointment slot is no longer available
4) The appointment reference applies to a different service level from that applying to the original fault. | Resubmit AmendTroubleReport with a valid appointment reference [RefNum]. |
| PXC4012 | FTTP | Create Trouble Report | The trouble report has been rejected. The CP has submitted an invalid NoTestReason code in the trouble report.Note: Valid NoTestReason values are listed on the No Teet Reason Codes tab of the List Of Values Spreadsheet. | Resubmit the trouble report with a valid NoTestReason code. |
| PXC4012 | SOGEA | Create Trouble Report | The trouble report has been rejected. The CP has submitted an invalid NoTestReason code in the trouble report.Note: Valid NoTestReason values are listed on the No Teet Reason Codes tab of the List Of Values Spreadsheet. | Resubmit the trouble report with a valid NoTestReason code. |
| PXC4013 | FTTP | Create Trouble Report | The trouble report has been rejected. The CP has provided an invalid PartyID as part of the trouble report. The PartyID should be the CP's Dun and Bradstreet unique company registration number (DUNs).Note: PartyID is mandatory.
| Resubmit the trouble report with the CP's unique company registration number for the Party ID. |
| PXC4013 | SOGEA | Create Trouble Report | The trouble report has been rejected. The CP has provided an invalid PartyID as part of the trouble report. The PartyID should be the CP's Dun and Bradstreet unique company registration number (DUNs).Note: PartyID is mandatory.
| Resubmit the trouble report with the CP's unique company registration number for the Party ID. |
| PXC4018 | FTTP | Create Trouble Report | The Openreach engineer has found that the Authorisation Band [UpperTRCBand] is not sufficient for Openreach to carry out the work.
2 | Submit an AmendTroubleReport authorising the appropriate UpperTRCBand. |
| PXC4018 | FTTP | Amend Trouble Ticket | The Openreach engineer has found that the Authorisation Band [UpperTRCBand] is not sufficient for Openreach to carry out the work.
2 | Submit an AmendTroubleReport authorising the appropriate UpperTRCBand. |
| PXC4018 | SOGEA | Create Trouble Report | The Openreach engineer has found that the Authorisation Band [UpperTRCBand] is not sufficient for Openreach to carry out the work.
2 | Submit an AmendTroubleReport authorising the appropriate UpperTRCBand. |
| PXC4018 | SOGEA | Amend Trouble Ticket | The Openreach engineer has found that the Authorisation Band [UpperTRCBand] is not sufficient for Openreach to carry out the work.
2 | Submit an AmendTroubleReport authorising the appropriate UpperTRCBand. |
| PXC4021 | FTTP | Create Trouble Report | The trouble report has been rejected. The appointment reference submitted with the trouble report is not for the same line the fault is being reported on. | Create a new appointing reference for the correct line using the Appointing dialogue service and resubmit the trouble report. |
| PXC4021 | SOGEA | Create Trouble Report | The trouble report has been rejected. The appointment reference submitted with the trouble report is not for the same line the fault is being reported on. | Create a new appointing reference for the correct line using the Appointing dialogue service and resubmit the trouble report. |
| PXC4026 | SOGEA | Create Trouble Report | The trouble report has been associated with a common fault which affects multiple installations. No appointment is therefore required. | Cancel the end user appointment. |
| PXC4027 | FTTP | Create Trouble Report | The Secondary Contact Telephone number provided is invalid. The secondary contact number should contain 10 or 11 digits or between 10 and 14 for FTTC/FTTP).
Mrs Jo Beggs
014738888888
| Resubmit the trouble report with a valid Secondary Contact Telephone Number. |
| PXC4027 | SOGEA | Create Trouble Report | The Secondary Contact Telephone number provided is invalid. The secondary contact number should contain 10 or 11 digits or between 10 and 14 for FTTC/FTTP).
Mrs Jo Beggs
014738888888
| Resubmit the trouble report with a valid Secondary Contact Telephone Number. |
| PXC4034 | FTTP | Create Trouble Report | AmendTroubleReport has been rejected. AmendTroubleReport does not include a Reporting PartyID or the value given is invalid.
Note: The PartyID is the CP's Dun and Bradstreet unique company registration number (DUNs).
| Resubmit AmendTroubleReport with the CP's PartyID. |
| PXC4034 | SOGEA | Create Trouble Report | AmendTroubleReport has been rejected. AmendTroubleReport does not include a Reporting PartyID or the value given is invalid.
Note: The PartyID is the CP's Dun and Bradstreet unique company registration number (DUNs).
| Resubmit AmendTroubleReport with the CP's PartyID. |
| PXC4038 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. AmendTroubleReport has been sumbitted without the end user's [Contact Name] / [Phone Number].
Dotnet plc
Mr Sam Beggs
014739999999
sam.beggs@dotnet.co.uk
| Resubmit the AmendTroubleReport with the end user's details. |
| PXC4038 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. AmendTroubleReport has been sumbitted without the end user's [Contact Name] / [Phone Number].
Dotnet plc
Mr Sam Beggs
014739999999
sam.beggs@dotnet.co.uk
| Resubmit the AmendTroubleReport with the end user's details. |
| PXC4039 | SOGEA | Create Trouble Report | The trouble report has been associated with a common fault which affects multiple installations. | None. |
| PXC4040 | SOGEA | Create Trouble Report | Provides the CP an estimated response time. The TroubleReportStatusUpdate will contain an estimate of when Openreach will respond to the fault in the following tag set:
2006-07-25T14:45:01
| None. |
| PXC4040 | FTTP | Create Trouble Report | Provides the CP an estimated response time. The TroubleReportStatusUpdate will contain an estimate of when Openreach will respond to the fault in the following tag set:
2006-07-25T14:45:01
| None. |
| PXC4041 | FTTP | Create Trouble Report | The trouble report has been rejected as the [Disruptive Test Allowed] flag was not set to 'Y'. | Resubmit the Trouble Report with the [Disruptive Test Allowed] flag set to 'Y'. |
| PXC4041 | SOGEA | Create Trouble Report | The trouble report has been rejected as the [Disruptive Test Allowed] flag was not set to 'Y'. | Resubmit the Trouble Report with the [Disruptive Test Allowed] flag set to 'Y'. |
| PXC4042 | FTTP | Create Trouble Report | The trouble report has been rejected as one or more of the following values has not been provided or is invalid:
1) Reporting Contact First Name (string with a maximum length of 50 characters)
2) Reporting Contact Surname (string with a maximum length of 50 characters)
3) Reporting Contact Phone Number (11-character UK telephone number or between 10 and 14 digits for (FTTC/FTTP/SOGEA/FVA) | Provide the contact details for the reporting party and resubmit the trouble report. |
| PXC4042 | SOGEA | Create Trouble Report | The trouble report has been rejected as one or more of the following values has not been provided or is invalid:
1) Reporting Contact First Name (string with a maximum length of 50 characters)
2) Reporting Contact Surname (string with a maximum length of 50 characters)
3) Reporting Contact Phone Number (11-character UK telephone number or between 10 and 14 digits for (FTTC/FTTP/SOGEA/FVA) | Provide the contact details for the reporting party and resubmit the trouble report. |
| PXC4042 | SOGEA | Create Trouble Report | The trouble report has been rejected as one or more of the following values has not been provided or is invalid:
1) Reporting Contact First Name (string with a maximum length of 50 characters)
2) Reporting Contact Surname (string with a maximum length of 50 characters)
3) Reporting Contact Phone Number (11-character UK telephone number or between 10 and 14 digits for (FTTC/FTTP/SOGEA/FVA) | Provide the contact details for the reporting party and resubmit the trouble report. |
| PXC4045 | FTTP | Create Trouble Report | This message is sent to the CP to inform them that the fault reported by the CP is a repeat fault.
| None. |
| PXC4045 | SOGEA | Create Trouble Report | This message is sent to the CP to inform them that the fault reported by the CP is a repeat fault.
| None. |
| PXC4046 | SOGEA | Create Trouble Report | The fault is identified as being Dead on Arrival (DOA). This means the fault has been identified within a set period following completion of a provide order. | None. |
| PXC4052 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the appointment reference has timed out. The time out is 2 hours. | Acquire a new appointment reference from the Appointing dialogue service and resubmit the AmendTroubleReport. |
| PXC4052 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the appointment reference has timed out. The time out is 2 hours. | Acquire a new appointment reference from the Appointing dialogue service and resubmit the AmendTroubleReport. |
| PXC4053 | FTTP | Create Trouble Report | The trouble report has been accepted and the fault is being investigated further by Openreach (Diagnostic). | None. |
| PXC4053 | SOGEA | Create Trouble Report | The trouble report has been accepted and the fault is being investigated further by Openreach (Diagnostic). | None. |
| PXC4056 | FTTP | Cancel Trouble Ticket | CancelTroubleReport has been rejected as the Reporting Party ID invalid.
Note: The Reporting Party ID is the CP's Dun and Bradstreet unique company registration number (DUNS). | Resubmit CancelTroubleReport with the correct Reporting Party ID. |
| PXC4056 | SOGEA | Cancel Trouble Ticket | CancelTroubleReport has been rejected as the Reporting Party ID invalid.
Note: The Reporting Party ID is the CP's Dun and Bradstreet unique company registration number (DUNS). | Resubmit CancelTroubleReport with the correct Reporting Party ID. |
| PXC4061 | FTTP | Create Trouble Report | The trouble report has been rejected. The end user details (name/phone number) have not been provided or the values provided are invalid. | Resubmit the trouble report with valid values for the end user contact details. |
| PXC4061 | SOGEA | Create Trouble Report | The trouble report has been rejected. The end user details (name/phone number) have not been provided or the values provided are invalid. | Resubmit the trouble report with valid values for the end user contact details. |
| PXC4067 | FTTP | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear has been rejected as the trouble report is not owned by the CP raising the confirmation. | Check the fault ID is correct.
Note: CPs cannot a accept clear codes on a faults that they do not own. |
| PXC4067 | SOGEA | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear has been rejected as the trouble report is not owned by the CP raising the confirmation. | Check the fault ID is correct.
Note: CPs cannot a accept clear codes on a faults that they do not own. |
| PXC4068 | FTTP | Create Trouble Report | Notification that the main fault location has changed. | None.
Note: If the CP has previously attempted to place a Temporary Call Divert (TCD) on the line an AmendTroubleReport to place TCD on the line may be accepted.
|
| PXC4068 | SOGEA | Create Trouble Report | Notification that the main fault location has changed. | None.
Note: If the CP has previously attempted to place a Temporary Call Divert (TCD) on the line an AmendTroubleReport to place TCD on the line may be accepted.
|
| PXC4071 | FTTP | Trouble Ticket - Clear Reject | RejectTroubleReportClear has been rejected by Openreach as the trouble report is owned by the CP who is raising the confirmation. | CPs cannot a reject a clear code on a fault that they do not own. Check that the fault ID is correct. |
| PXC4071 | SOGEA | Trouble Ticket - Clear Reject | RejectTroubleReportClear has been rejected by Openreach as the trouble report is owned by the CP who is raising the confirmation. | CPs cannot a reject a clear code on a fault that they do not own. Check that the fault ID is correct. |
| PXC4081 | FTTP | 3rd Party Report | The telephone line is being affected by a major service outage. | None. |
| PXC4081 | SOGEA | 3rd Party Report | The telephone line is being affected by a major service outage. | None. |
| PXC4083 | FTTP | Trouble Ticket - Damage Report | The CP has booked an appointment which is not required. An appointment is required where:
1) The Main Fault Location (MFL) is at the Customer Apparatus (CA)
2) The Structured Question Code is Damage Report Wiring (DRW) or Damage Report Apparatus (DRA)
3) The fault is associated with an MDU where an earlier appointment is already present. | None. |
| PXC4083 | SOGEA | Trouble Ticket - Damage Report | The CP has booked an appointment which is not required. An appointment is required where:
1) The Main Fault Location (MFL) is at the Customer Apparatus (CA) or
2) The Structured Question Code is Damage Report Wiring (DRW) or Damage Report Apparatus (DRA) | None. |
| PXC4084 | FTTP | Create Trouble Report | The trouble report is associated with a Major Service Outage (MSO). The end user appointment is therefore no longer required. | Cancel the end user appointment. |
| PXC4084 | SOGEA | Create Trouble Report | The trouble report is associated with a Major Service Outage (MSO). The end user appointment is therefore no longer required. | Cancel the end user appointment. |
| PXC4102 | FTTP | Create Trouble Report | The trouble report has been rejected as the mandatory [ShortDescription] has not being provided.
Note: The [ShortDescription] is a mandatory field with a maximum length of 80 characters). The [ShortDescription] describes the fault from the end user’s perspective.
Call bar issue
| Resubmit the trouble report including a [ShortDescription]. |
| PXC4102 | SOGEA | Create Trouble Report | The trouble report has been rejected as the mandatory [ShortDescription] has not being provided.
Note: The [ShortDescription] is a mandatory field with a maximum length of 80 characters). The [ShortDescription] describes the fault from the end user’s perspective.
Call bar issue
| Resubmit the trouble report including a [ShortDescription]. |
| PXC4104 | FTTP | Amend Trouble Ticket | AmendTroublerReport has been rejected as the Openreach fault reference [MaintenanceReference]/ [Rerence] / [RefNum] has not been provided by the CP.
5-987656
| Resubmit the AmendTroubleReport with a [MaintenanceReference]/ [Rerence] / [RefNum] for the fault. |
| PXC4104 | SOGEA | Amend Trouble Ticket | AmendTroublerReport has been rejected as the Openreach fault reference [MaintenanceReference]/ [Rerence] / [RefNum] has not been provided by the CP.
5-987656
| Resubmit the AmendTroubleReport with a [MaintenanceReference]/ [Rerence] / [RefNum] for the fault. |
| PXC4108 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Openreach fault reference [MaintenanceReference] / [Reference] / [RefNum] provided by the CP is invalid. The Openreach fault reference is provided by Openreach when the trouble report is accepted.
5-987656
| Resubmit the AmendTroubleReport with the Openreach fault reference which was received when the trouble report was accepted. |
| PXC4108 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Openreach fault reference [MaintenanceReference] / [Reference] / [RefNum] provided by the CP is invalid. The Openreach fault reference is provided by Openreach when the trouble report is accepted.
5-987656
| Resubmit the AmendTroubleReport with the Openreach fault reference which was received when the trouble report was accepted. |
| PXC4112 | FTTP | Create Trouble Report | The trouble report has been rejected as the Line Test Reference Key [TestReference] / [PerformerReference] / [InvocationIdentifier] / [RefNum] provided is invalid or does not correspond to this service.
The Line Test Reference Key is provided by the Openreach Managed Line Test dialogue service.
mhgtc721:25100
| Resubmit the trouble report with a valid Line Test Reference Key. |
| PXC4112 | SOGEA | Create Trouble Report | The trouble report has been rejected as the Line Test Reference Key [TestReference] / [PerformerReference] / [InvocationIdentifier] / [RefNum] provided is invalid or does not correspond to this service.
The Line Test Reference Key is provided by the Openreach Managed Line Test dialogue service.
mhgtc721:25100
| Resubmit the trouble report with a valid Line Test Reference Key. |
| PXC4124 | FTTP | Cancel Trouble Ticket | CancelTroubleReport has been rejected as no Cancellation Reason code was provided or the code provided was invalid.
Note: A list of valid Cancellation Reason codes can be found on the Cancellation Reason Codes tab of the List Of Values spreadsheet. | Resubmit CancelTroubl Report with a valid Cancellation Reason Code. |
| PXC4124 | SOGEA | Cancel Trouble Ticket | CancelTroubleReport has been rejected as no Cancellation Reason code was provided or the code provided was invalid.
Note: A list of valid Cancellation Reason codes can be found on the Cancellation Reason Codes tab of the List Of Values spreadsheet. | Resubmit CancelTroubl Report with a valid Cancellation Reason Code. |
| PXC4130 | FTTP | Cancel Trouble Ticket | Confirms that a cancellation request has been accepted and the fault has been closed on Openreach's systems. | None. |
| PXC4130 | SOGEA | Cancel Trouble Ticket | Confirms that a cancellation request has been accepted and the fault has been closed on Openreach's systems. | None. |
| PXC4131 | FTTP | Cancel Trouble Ticket | CancelTroubleReport has been rejected as the cancellation was placed after the Point Of No Return (PONR). At the PONR an engineer is dispatched. | Contact the SMC. |
| PXC4131 | SOGEA | Cancel Trouble Ticket | CancelTroubleReport has been rejected as the cancellation was placed after the Point Of No Return (PONR). At the PONR an engineer is dispatched. | Contact the SMC. |
| PXC4132 | FTTP | Create Trouble Report | The fault is associated with an Early Life Failure (ELF). | None. |
| PXC4132 | SOGEA | Create Trouble Report | The fault is associated with an Early Life Failure (ELF). | None. |
| PXC4136 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the CP does not own the Maintenance Reference [MaintenanceReference] / [Reference] / [RefNum] provided.
Note: The Maintenance Reference is the unique reference number assigned to the trouble report by Openreach.
5-987656
| Resubmit AmendTroubleReport with the correct Maintenance Reference [MaintenanceReference] / [Reference] / [RefNum]. |
| PXC4142 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Authorisation Band [UpperTRCBand] provided is less than the Authorisation Band suggested by the Openreach engineer.
Valid values for [UpperTRCBand] are '0' '1' '2' '3' '4'. | Resubmit AmendTroubleReport with a valid Authorisation Band [UpperTRCBand]. |
| PXC4142 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Authorisation Band [UpperTRCBand] provided is less than the Authorisation Band suggested by the Openreach engineer.
Valid values for [UpperTRCBand] are '0' '1' '2' '3' '4'. | Resubmit AmendTroubleReport with a valid Authorisation Band [UpperTRCBand]. |
| PXC4150 | FTTP | Create Trouble Report | Informs the CP that the fault has been cleared. The message provides the clear code and requests the CP to review and accept that the fault has been cleared.
16
Customer or end user contacted by BT and guidance given
| Accept or reject the clear code using:
1) 'Accept' for ConfirmTroubleReportClear or
2) 'Reject' for RejectTroubleReportClear |
| PXC4150 | SOGEA | Create Trouble Report | Informs the CP that the fault has been cleared. The message provides the clear code and requests the CP to review and accept that the fault has been cleared.
16
Customer or end user contacted by BT and guidance given
| Accept or reject the clear code using:
1) 'Accept' for ConfirmTroubleReportClear or
2) 'Reject' for RejectTroubleReportClear |
| PXC4183 | FTTP | Create Trouble Report | The Openreach engineer was unable to make the scheduled appointment and has arranged a new appointment with the end user.
The appointment may have been arranged by the Openreach desk team with the end customer when the previous appointment was missed by Openreach due to no resource availability or where further work is required for an appointed fault.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP. | None. |
| PXC4183 | SOGEA | Create Trouble Report | The Openreach engineer was unable to make the scheduled appointment and has arranged a new appointment with the end user.
The appointment may have been arranged by the Openreach desk team with the end customer when the previous appointment was missed by Openreach due to no resource availability or where further work is required for an appointed fault.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP. | None. |
| PXC4184 | FTTP | Create Trouble Report | The Openreach engineer was unable to make the scheduled appointment and has been unable to contact the end user. The earliest available appointment has been booked.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP. | Contact the end user and confirm that the new appointment booked by Openreach is convenient for the end user.
If the appointment is not convenient submit an AmendTroubleReport with an alternative appointment reference. The alternative appointment must be received prior to the Point Of No Return (PONR) when the Openreach engineer is dispatched.
If the appointment is convenient no action is required. |
| PXC4184 | SOGEA | Create Trouble Report | The Openreach engineer was unable to make the scheduled appointment and has been unable to contact the end user. The earliest available appointment has been booked.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP. | Contact the end user and confirm that the new appointment booked by Openreach is convenient for the end user.
If the appointment is not convenient submit an AmendTroubleReport with an alternative appointment reference. The alternative appointment must be received prior to the Point Of No Return (PONR) when the Openreach engineer is dispatched.
If the appointment is convenient no action is required. |
| PXC4187 | FTTP | Create Trouble Report | The trouble report has been rejected as the hazzard notes provided are invalid. The hazzard notes should include information about health and safety hazards the Openreach engineer should be aware of before being sent on a site visit. has a maximum length of 200 characters.
Note: In new trouble reports where access details are provided is mandatory.
High tension wire is passing near by cable | Resubmit the trouble report with a valid value for [HSHazards]. |
| PXC4187 | SOGEA | Create Trouble Report | The trouble report has been rejected as the hazzard notes provided are invalid. The hazzard notes should include information about health and safety hazards the Openreach engineer should be aware of before being sent on a site visit. has a maximum length of 200 characters.
Note: In new trouble reports where access details are provided is mandatory.
High tension wire is passing near by cable | Resubmit the trouble report with a valid value for [HSHazards]. |
| PXC4191 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the hazzard notes provided are invalid. Hazzard notes provide details of health and safety hazzards the Openreach engineer should be aware of when sent on a site visit. has a maximum length of 200 characters.
Note 1: tag set is optional for AmendTroubleReport and is applicable where is set to '‘A' only.
Note 2: Any amendments made by the CP to the hazzard notes will be appended to the original hazzard notes. This will be for this particular fault only; the permanent hazzard note for the asset will not be modified.
High tension wire is passing near by cable | Resubmit AmendTroubleReport with a valid value for [HSHazards] or omit the tag set. |
| PXC4191 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the hazzard notes provided are invalid. Hazzard notes provide details of health and safety hazzards the Openreach engineer should be aware of when sent on a site visit. has a maximum length of 200 characters.
Note 1: tag set is optional for AmendTroubleReport and is applicable where is set to '‘A' only.
Note 2: Any amendments made by the CP to the hazzard notes will be appended to the original hazzard notes. This will be for this particular fault only; the permanent hazzard note for the asset will not be modified.
High tension wire is passing near by cable | Resubmit AmendTroubleReport with a valid value for [HSHazards] or omit the tag set. |
| PXC4193 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the access arrangements provided are invalid. The maximum length of / is 255 characters.
Note: This is applicable where is set to '‘A' only and is optional.
High tension wire is passing near by cable
Installation is on the roof
2006-07-17T09:00:00
2006-07-17T15:00:00
| Resubmit AmendTroubleReport with a valid value for [AccessDetail]/[Notes]. |
| PXC4193 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the access arrangements provided are invalid. The maximum length of / is 255 characters.
Note: This is applicable where is set to '‘A' only and is optional.
High tension wire is passing near by cable
Installation is on the roof
2006-07-17T09:00:00
2006-07-17T15:00:00
| Resubmit AmendTroubleReport with a valid value for [AccessDetail]/[Notes]. |
| PXC4239 | FTTP | Create Trouble Report | Acknowledges the CP's response to an unsolicited message from Openreach.
Note: This response code will be received for WLR3 CPs from R600 and for LLU CPs from R1300. | None. |
| PXC4239 | FTTP | Amend Trouble Ticket | Acknowledges the CP's response to an unsolicited message from Openreach.
Note: This response code will be received for WLR3 CPs from R600 and for LLU CPs from R1300. | None. |
| PXC4239 | SOGEA | Create Trouble Report | Acknowledges the CP's response to an unsolicited message from Openreach.
Note: This response code will be received for WLR3 CPs from R600 and for LLU CPs from R800. | None. |
| PXC4239 | SOGEA | Amend Trouble Ticket | Acknowledges the CP's response to an unsolicited message from Openreach.
Note: This response code will be received for WLR3 CPs from R600 and for LLU CPs from R800. | None. |
| PXC4240 | FTTP | Create Trouble Report | Informs the CP to ignore an unsolicited message which Openreach sent erroneously.
Note: This response code will be received for WLR3 CPs from R600 and for LLU CPs from R1300. | None. |
| PXC4240 | SOGEA | Create Trouble Report | Informs the CP to ignore an unsolicited message which Openreach sent erroneously.
Note: This response code will be received for WLR3 CPs from R600 and for LLU CPs from R800. | None. |
| PXC4244 | FTTP | Create Trouble Report | The SMC has sent an unsolicited message to which a response is required. The message to the CP is in the field because the message length exceeds the message text field.
(Note - where NO response is needed from the CP this code will NOT be sent but code 4465 will be returned.) | Place an AmendTroubleReport with a response to the Openreach Service Desk in the [Note] tag set.
- [tr:ListOfNote]
[tr:Note]xxxxxxx[/tr:Note]
[/tr:ListOfNote]
|
| PXC4244 | FTTP | Amend Trouble Ticket | The SMC has sent an unsolicited message to which a response is required. The message to the CP is in the field because the message length exceeds the message text field.
(Note - where NO response is needed from the CP this code will NOT be sent but code 4465 will be returned.) | Place an AmendTroubleReport with a response to the Openreach Service Desk in the [Note] tag set.
- [tr:ListOfNote]
[tr:Note]xxxxxxx[/tr:Note]
[/tr:ListOfNote]
|
| PXC4244 | SOGEA | Create Trouble Report | The SMC has sent an unsolicited message to which a response is required. The message to the CP is in the field because the message length exceeds the message text field.
(Note - where NO response is needed from the CP this code will NOT be sent but code 4465 will be returned.) | Place an AmendTroubleReport with a response to the Openreach Service Desk in the [Note] tag set.
- [tr:ListOfNote]
[tr:Note]xxxxxxx[/tr:Note]
[/tr:ListOfNote]
|
| PXC4244 | SOGEA | Amend Trouble Ticket | The SMC has sent an unsolicited message to which a response is required. The message to the CP is in the field because the message length exceeds the message text field.
(Note - where NO response is needed from the CP this code will NOT be sent but code 4465 will be returned.) | Place an AmendTroubleReport with a response to the Openreach Service Desk in the [Note] tag set.
- [tr:ListOfNote]
[tr:Note]xxxxxxx[/tr:Note]
[/tr:ListOfNote]
|
| PXC4247 | FTTP | Create Trouble Report | The SMC sends this unsolicited message when the CP's response did not provide the information requested in previous unsolicited messages.
Note: This response code will be received for WLR3 CPs from R700 and for LLU CPs from R1300. | Place an AmendTroubleReport with a response to the SMC in the [Notes] tag set.
- [tr:ListOfNote]
[tr:Note]xxxxxxx[/tr:Note]
[/tr:ListOfNote]
|
| PXC4247 | SOGEA | Create Trouble Report | The SMC sends this unsolicited message when the CP's response did not provide the information requested in previous unsolicited messages.
Note: This response code will be received for WLR3 CPs from R700 and for LLU CPs from R800. | Place an AmendTroubleReport with a response to the SMC in the [Notes] tag set.
- [tr:ListOfNote]
[tr:Note]xxxxxxx[/tr:Note]
[/tr:ListOfNote]
|
| PXC4251 | FTTP | Create Trouble Report | The line associated with the trouble report is affected by a Major Service Outage (MSO). Fault progression will continue as originally agreed. | None. |
| PXC4251 | SOGEA | Create Trouble Report | The line associated with the trouble report is affected by a Major Service Outage (MSO). Fault progression will continue as originally agreed. | None. |
| PXC4252 | FTTP | Create Trouble Report | The line is affected by Planned Engineering Work (PEW). | None. |
| PXC4252 | SOGEA | Create Trouble Report | The line is affected by Planned Engineering Work (PEW). | None. |
| PXC4253 | FTTP | Create Trouble Report | The line is affected by Emergency Engineering Work. | None. |
| PXC4253 | SOGEA | Create Trouble Report | The line is affected by Emergency Engineering Work. | None. |
| PXC4254 | FTTP | Create Trouble Report | The line is affected by Planned Engineering Work (PEW). Fault progression will continue as originally agreed. | None. |
| PXC4254 | SOGEA | Create Trouble Report | The line is affected by Planned Engineering Work (PEW). Fault progression will continue as originally agreed. | None. |
| PXC4255 | FTTP | Create Trouble Report | The line is affected by Emergency Engineering Work. Fault progression will continue as originally agreed. | None. |
| PXC4259 | FTTP | Create Trouble Report | Closure of the Major Service Outage (MSO). | None. |
| PXC4259 | SOGEA | Create Trouble Report | Closure of the Major Service Outage (MSO). | None. |
| PXC4260 | SOGEA | Create Trouble Report | The Planned or Emergency Engineering Work which affected the trouble report has been completed. The trouble report will continue to progress as agreed. | None. |
| PXC4261 | FTTP | Create Trouble Report | Closure of the Planned or Emergency Engineering Work. | None. |
| PXC4261 | SOGEA | Create Trouble Report | Closure of the Planned or Emergency Engineering Work. | None. |
| PXC4265 | SOGEA | Create Trouble Report | The fault is located at the exchange. Further work is needed at the exchange by Openreach. | None. |
| PXC4266 | FTTP | Create Trouble Report | Further work is required as the fault location is overhead (i.e. a dropwire). The Openreach engineer cannot complete the work at this time. Openreach will ensure the further work required is completed.
| None. |
| PXC4266 | SOGEA | Create Trouble Report | Further work is required as the fault location is overhead (i.e. a dropwire). The Openreach engineer cannot complete the work at this time. Openreach will ensure the further work required is completed.
| None. |
| PXC4267 | SOGEA | Create Trouble Report | Further work is required as the fault is located on the Distribution network including arial cables. The Openreach engineer cannot complete the work at this time. Openreach will ensure the further work required is completed. | None. |
| PXC4268 | FTTP | Create Trouble Report | Further work is required as the fault has been traced to the Openreach-maintained apparatus at the customer premises. The Openreach engineer cannot complete the work at this time. Openreach will ensure the further work required is completed.
Note: This work excludes customer-owned equipment. | None. |
| PXC4268 | SOGEA | Create Trouble Report | Further work is required as the fault has been traced to the Openreach-maintained apparatus at the customer premises. The Openreach engineer cannot complete the work at this time. Openreach will ensure the further work required is completed.
Note: This work excludes customer-owned equipment. | None. |
| PXC4269 | FTTP | Create Trouble Report | Further work is required as a hoist is needed to carry out the repair. | None. |
| PXC4269 | SOGEA | Create Trouble Report | Further work is required as a hoist is needed to carry out the repair. | None. |
| PXC4270 | FTTP | Create Trouble Report | Further work is required as a maintenance dig or civil engineering work is needed to carry out the repair. | None. |
| PXC4270 | SOGEA | Create Trouble Report | Further work is required as a maintenance dig or civil engineering work is needed to carry out the repair. | None. |
| PXC4271 | FTTP | Create Trouble Report | Further work is required as a diagnostic test is needed to identify the fault. | None. |
| PXC4271 | SOGEA | Create Trouble Report | Further work is required as a diagnostic test is needed to identify the fault. | None. |
| PXC4272 | FTTP | Create Trouble Report | Further work is required to rectify the fault.
Note: All faults where there is no specific message will receive this message. These may include faults related to traffic lights water pumps generators PTO gully suckers tree cutting PPO E-side work where BT plant cannot be access and where roof ladders or long ladders are required to access the fault. All faults that from Openreach systems which are maintained by Openreach's business division are included. Faults where access is restricted for example where the customer has specified access times closed user groups are also included. | None. |
| PXC4272 | SOGEA | Create Trouble Report | Further work is required to rectify the fault.
Note: All faults where there is no specific message will receive this message. These may include faults related to traffic lights water pumps generators PTO gully suckers tree cutting PPO E-side work where BT plant cannot be access and where roof ladders or long ladders are required to access the fault. All faults that from Openreach systems which are maintained by Openreach's business division are included. Faults where access is restricted for example where the customer has specified access times closed user groups are also included. | None. |
| PXC4273 | FTTP | Create Trouble Report | Further work is required involving second stage repair work on underground work i.e. underground cable renewal (Excluding civil engineering work ie duct box activities). | None. |
| PXC4273 | SOGEA | Create Trouble Report | Further work is required involving second stage repair work on underground work i.e. underground cable renewal (Excluding civil engineering work ie duct box activities). | None. |
| PXC4274 | FTTP | Create Trouble Report | Further work is required to rectify the fault and a follow-up visit is needed.
Note: This code should only be used for tasks issued by second-stage repair. | None. |
| PXC4274 | SOGEA | Create Trouble Report | Further work is required to rectify the fault and a follow-up visit is needed.
Note: This code should only be used for tasks issued by second-stage repair. | None. |
| PXC4275 | FTTP | Create Trouble Report | Further work is required as the Openreach engineer needs additional assistance which control has been unable to provide. | None. |
| PXC4275 | SOGEA | Create Trouble Report | Further work is required as the Openreach engineer needs additional assistance which control has been unable to provide. | None. |
| PXC4276 | FTTP | Create Trouble Report | The fault requires further work due to a safety-related issue for example “D” poles low wires medical reasons hazardous environment mad dog foot and mouth violent customer. | None. |
| PXC4276 | SOGEA | Create Trouble Report | The fault requires further work due to a safety-related issue for example “D” poles low wires medical reasons hazardous environment mad dog foot and mouth violent customer. | None. |
| PXC4278 | FTTP | Create Trouble Report | Further work is required to rectify the fault as the Openreach engineer has insufficient time to start or finish the work. | None. |
| PXC4278 | SOGEA | Create Trouble Report | Further work is required to rectify the fault as the Openreach engineer has insufficient time to start or finish the work. | None. |
| PXC4279 | FTTP | Create Trouble Report | Further work is needed due to lack of hardware. | None. |
| PXC4279 | SOGEA | Create Trouble Report | Further work is needed due to lack of hardware. | None. |
| PXC4286 | FTTP | Create Trouble Report | Further work is required to rectify the fault. This work will involve a second stage repair on overhead work ie arial cable renewal (excluding dropwire activities). | None. |
| PXC4286 | SOGEA | Create Trouble Report | Further work is required to rectify the fault. This work will involve a second stage repair on overhead work ie arial cable renewal (excluding dropwire activities). | None. |
| PXC4332 | FTTP | Amend Trouble Ticket | CancelTroubleReport has been rejected. The CP requesting the cancellation does not own the trouble report with the maintenance reference given. | Check the maintenance reference give in CancelTroubleReport Maintenance Reference and resubmit CancelTroubleReport if necessary. |
| PXC4332 | SOGEA | Amend Trouble Ticket | CancelTroubleReport has been rejected. The CP requesting the cancellation does not own the trouble report with the maintenance reference given. | Check the maintenance reference give in CancelTroubleReport Maintenance Reference and resubmit CancelTroubleReport if necessary. |
| PXC4339 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The end user provided is invalid. is a string with a maximum length of 100 characters. | Resubmit AmendTroubleReport with a valid value for [Email]. |
| PXC4339 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The end user provided is invalid. is a string with a maximum length of 100 characters.
Dotnet plc
Mr Sam Beggs
014739999999
sam.beggs@dotnet.co.uk
| Resubmit AmendTroubleReport with a valid value for [Email]. |
| PXC4343 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The CP contact provided by the CP is invalid. CP is a string with a maximum length of 50 characters. | Resubmit AmendTroubleReport with a valid value for CP [First Name]. |
| PXC4343 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The CP contact provided by the CP is invalid. CP is a string with a maximum length of 50 characters. | Resubmit AmendTroubleReport with a valid value for CP [First Name]. |
| PXC4345 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The CP contact provided by the CP is invalid. CP contact is a string with a maximum length of 50 characters. | Resubmit AmendTroubleReport with a valid value for CP contact [Email]. |
| PXC4345 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The CP contact provided by the CP is invalid. CP contact is a string with a maximum length of 50 characters. | Resubmit AmendTroubleReport with a valid value for CP contact [Email]. |
| PXC4351 | FTTP | Create Trouble Report | The trouble report has been rejected. Validation has failed for one or more optional fields provided by the CP. | Review the values rejected and place separate AmendTroubleReports if appropriate. |
| PXC4351 | SOGEA | Create Trouble Report | The trouble report has been rejected. Validation has failed for one or more optional fields provided by the CP. | Review the values rejected and place separate AmendTroubleReports if appropriate. |
| PXC4353 | FTTP | Create Trouble Report | The trouble report has been rejected. A trouble report cannot be raised on an inactive asset. | None. |
| PXC4353 | SOGEA | Create Trouble Report | The trouble report has been rejected. A trouble report cannot be raised on an inactive asset. | None. |
| PXC4359 | FTTP | Create Trouble Report | The Openreach engineer was not able to visit the end user premises at the time specified. Openreach will follow the Openreach missed appointment process. | Await further contact from Openreach. |
| PXC4359 | SOGEA | Create Trouble Report | The Openreach engineer was not able to visit the end user premises at the time specified. Openreach will follow the Openreach missed appointment process. | Await further contact from Openreach. |
| PXC4382 | FTTP | Create Trouble Report | Openreach has contacted the end user and arranged an appointment directly:
1) For a fault which was not originally appointed or
2) Where further work is required for an appointed fault
This appointment is required because the engineer requires access to the end user premises. The fault may be for example a local network fault.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP. | None. |
| PXC4382 | SOGEA | Create Trouble Report | Openreach has contacted the end user and arranged an appointment directly:
1) For a fault which was not originally appointed or
2) Where further work is required for an appointed fault
This appointment is required because the engineer requires access to the end user premises. The fault may be for example a local network fault.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP.
| None. |
| PXC4383 | FTTP | Create Trouble Report | Openreach has been unable to contact the end user to confirm an appointment but has booked the earliest possible appointment:
1) For a fault which was not originally appointed or
2) Where further work is required for an appointed fault
This appointment is required because the engineer requires access to the end user premises. The fault may be for example a local network fault.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP.
| CP to contact the end user to check if the new appointment is convenient. |
| PXC4383 | SOGEA | Create Trouble Report | Openreach has been unable to contact the end user to confirm an appointment but has booked the earliest possible appointment:
1) For a fault which was not originally appointed or
2) Where further work is required for an appointed fault
This appointment is required because the engineer requires access to the end user premises. The fault may be for example a local network fault.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP.
| CP to contact the end user to check if the new appointment is convenient. |
| PXC4384 | FTTP | Create Trouble Report | The trouble report has been rejected. The value given for is invalid.
The correct format is yyyy-mm-ddThh:mi:ss | Resubmit AddTroubleReport with a valid value for [Co-opDateTime]. |
| PXC4384 | SOGEA | Create Trouble Report | The trouble report has been rejected. The value given for is invalid.
The correct format is yyyy-mm-ddThh:mi:ss | Resubmit AddTroubleReport with a valid value for [Co-opDateTime]. |
| PXC4385 | FTTP | Create Trouble Report | The trouble report has been rejected. The Co-op provided is invalid.
The Co-op is the name of the engineer in the CP or equipment maintainer’s organisation. The Co-op has a maximum length of 50 characters. | Resubmit AddTroubleReport with a valid Co-op [ContactName]. |
| PXC4385 | SOGEA | Create Trouble Report | The trouble report has been rejected. The Co-op provided is invalid.
The Co-op is the name of the engineer in the CP or equipment maintainer’s organisation. The Co-op has a maximum length of 50 characters. | Resubmit AddTroubleReport with a valid Co-op [ContactName]. |
| PXC4386 | FTTP | Create Trouble Report | The trouble report has been rejected. The Co-op number provided is invalid. | Resubmit AddTroubleReport with a valid Co-op contact telephone number. |
| PXC4386 | SOGEA | Create Trouble Report | The trouble report has been rejected. The Co-op number provided is invalid. | Resubmit AddTroubleReport with a valid Co-op contact telephone number. |
| PXC4387 | FTTP | Create Trouble Report | The trouble report has been rejected. The Co-op provided are invalid.
Co-op provides an explanation of the reason for the co-op visit. The note has a maximum length of 16350 characters. | Resubmit AddTroubleReport with valid notes. |
| PXC4387 | SOGEA | Create Trouble Report | The trouble report has been rejected. The Co-op provided are invalid.
Co-op provides an explanation of the reason for the co-op visit. The note has a maximum length of 16350 characters. | Resubmit AddTroubleReport with valid notes. |
| PXC4388 | FTTP | Create Trouble Report | The trouble report has been rejected. The provided is invalid.
The Is mandatory if a co-op is requested by the CP. If is not specified other co-op fields will not be considered. has a maximum length of 100 characters. | Resubmit AddTroubleReport with a valid value for [Co-OpLocation]. |
| PXC4388 | SOGEA | Create Trouble Report | The trouble report has been rejected. The provided is invalid.
The Is mandatory if a co-op is requested by the CP. If is not specified other co-op fields will not be considered. has a maximum length of 100 characters. | Resubmit AddTroubleReport with a valid value for [Co-OpLocation]. |
| PXC4394 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The provided is invalid.
The correct format is yyyy-mm-ddThh:mi:ss | Resubmit AmendTroubleReport providing a valid value for [Co-OpDateTime]. |
| PXC4394 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The provided is invalid.
The correct format is yyyy-mm-ddThh:mi:ss | Resubmit AmendTroubleReport providing a valid value for [Co-OpDateTime]. |
| PXC4395 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The Co-op provided is invalid.
The Co-op is the name of the engineer within the CP or equipment maintainer’s organisation. Co-op has a maximum length of 50 characters. | Resubmit AmendTroubleReport with a valid value for Co-op [ContactName]. |
| PXC4395 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The Co-op provided is invalid.
The Co-op is the name of the engineer within the CP or equipment maintainer’s organisation. Co-op has a maximum length of 50 characters. | Resubmit AmendTroubleReport with a valid value for Co-op [ContactName]. |
| PXC4396 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The Co-op contact number provided is invalid. | Resubmit AmendTroubleReport with a valid value for Co-op contact [Telephone] number. |
| PXC4396 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected. The Co-op contact number provided is invalid. | Resubmit AmendTroubleReport with a valid value for Co-op contact [Telephone] number. |
| PXC4398 | FTTP | Amend Trouble Ticket | The trouble report has been rejected. provided is invalid.
is mandatory if a co-op is requested by the CP. If is not specified other co-op fields will not be considered. has a maximum length of 100 characters. | Resubmit AmendTroubleReport with a valid value for [Co-OpLocation]. |
| PXC4398 | SOGEA | Amend Trouble Ticket | The trouble report has been rejected. provided is invalid.
is mandatory if a co-op is requested by the CP. If is not specified other co-op fields will not be considered. has a maximum length of 100 characters. | Resubmit AmendTroubleReport with a valid value for [Co-OpLocation]. |
| PXC4417 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected.
Note:
One or more of the amended attributes cannot be amended past the PONR.
From R4300: Only the hazard notes and notes can be amended past the PONR.
| None. |
| PXC4417 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected.
Note:
One or more of the amended attributes cannot be amended past the PONR.
From R4300: Only the hazard notes and notes can be amended past the PONR.
| None. |
| PXC4421 | FTTP | Create Trouble Report | The trouble report has been rejected. The Service Type provided (inferred by the Service ID) does not match the product implemented on installation. | Check records and amend AddTroubleReport providing either the correct Service ID or information on the fault. |
| PXC4421 | SOGEA | Create Trouble Report | The trouble report has been rejected. The Service Type provided (inferred by the Service ID) does not match the product implemented on installation. | Check records and amend AddTroubleReport providing either the correct Service ID or information on the fault. |
| PXC4436 | FTTP | Cancel Trouble Ticket | CancelTroubleReport has been rejected. The trouble report has a status of 'Closed'. | None. |
| PXC4436 | SOGEA | Cancel Trouble Ticket | CancelTroubleReport has been rejected. The trouble report has a status of 'Closed'. | None. |
| PXC4465 | FTTP | Create Trouble Report | Unsolicited message from Openreach please refer to notes field for further information. | None. |
| PXC4465 | SOGEA | Create Trouble Report | Unsolicited message from Openreach please refer to notes field for further information. | None. |
| PXC4469 | FTTP | Cancel Trouble Ticket | CancelTroubleReport has been rejectedas the Openreach engineer has fixed the fault. | None. |
| PXC4469 | SOGEA | Cancel Trouble Ticket | CancelTroubleReport has been rejectedas the Openreach engineer has fixed the fault. | None. |
| PXC4470 | SOGEA | Cancel Trouble Ticket | CancelTroubleReport has been rejected. The fault is being progressed through Second Stage Repair and cannot be cancelled. Openreach are still working to fully restore the service and rectify the issues impacting the service. | None. |
| PXC4510 | SOGEA | Create Trouble Report | The Trouble Report or Amend Trouble Report has been rejected. The expedited repair or flexible appointment requested cannot be accepted unless the flag was set to 'Y' on the AddTroubleReport request.
| For 'AddTroubleReport' resubmit with the [AcceptAdditionalCharges] flag set to 'Y'.
For 'AmendTroubleReport' if you still wish to amend the appointment submit another Amend Trouble Report with a standard appointment. |
| PXC4510 | SOGEA | Amend Trouble Ticket | The Trouble Report or Amend Trouble Report has been rejected. The expedited repair or flexible appointment requested cannot be accepted unless the flag was set to 'Y' on the AddTroubleReport request.
| For 'AddTroubleReport' resubmit with the [AcceptAdditionalCharges] flag set to 'Y'.
For 'AmendTroubleReport' if you still wish to amend the appointment submit another Amend Trouble Report with a standard appointment. |
| PXC4516 | FTTP | Amend Trouble Ticket | The information could not be passed to the Openreach engineer as the Openreach engineer could not be contacted. After the engineer actions the task the request will either be accepted or rejected.
This message is applicable to faults related to:
1) Customer Apparatus (CA)
3) Structured Question Code (SQC) of Damage Report Wiring (DRW) and Damage Report Apparatus (DRA) | None. |
| PXC4516 | SOGEA | Amend Trouble Ticket | The information could not be passed to the Openreach engineer as the Openreach engineer could not be contacted. After the engineer actions the task the request will either be accepted or rejected.
This message is applicable to faults related to:
1) Customer Apparatus (CA)
3) Structured Question Code (SQC) of Damage Report Wiring (DRW) and Damage Report Apparatus (DRA) | None. |
| PXC4631 | FTTP | Create Trouble Report | The order has been rejected. The EU primary telephone contact number is invalid. | Correct and resubmit. |
| PXC4631 | SOGEA | Create Trouble Report | The order has been rejected. The EU primary telephone contact number is invalid. | Correct and resubmit. |
| PXC4631 | SOGEA | Create Trouble Report | The order has been rejected. The EU primary telephone contact number is invalid. | Correct and resubmit. |
| PXC4654 | FTTP | Amend Trouble Ticket | AmendTroubleReport or CancelTroubleReport has been rejected. It is not possible to amend or cancel the fault as another amend/cancel request is In progress. | Raise an Amend/Cancel request when the Amend/Cancel request which already exists is closed. |
| PXC4654 | FTTP | Cancel Trouble Ticket | AmendTroubleReport or CancelTroubleReport has been rejected. It is not possible to amend or cancel the fault as another amend/cancel request is In progress. | Raise an Amend/Cancel request when the Amend/Cancel request which already exists is closed. |
| PXC4654 | SOGEA | Amend Trouble Ticket | AmendTroubleReport or CancelTroubleReport has been rejected. It is not possible to amend or cancel the fault as another amend/cancel request is In progress. | Raise an Amend/Cancel request when the Amend/Cancel request which already exists is closed. |
| PXC4654 | SOGEA | Cancel Trouble Ticket | AmendTroubleReport or CancelTroubleReport has been rejected. It is not possible to amend or cancel the fault as another amend/cancel request is In progress. | Raise an Amend/Cancel request when the Amend/Cancel request which already exists is closed. |
| PXC4694 | FTTP | Create Trouble Report | Please note you have exceeded the maximum appointed LTOK for this period and your request has been rejected.
Please refer to the Fair Use policy in your Harmonised Repair contract. | None.
You may wish to consider alternative Openreach services. E.g - SFI or Broadband Boost. |
| PXC4694 | SOGEA | Create Trouble Report | Please note you have exceeded the maximum appointed LTOK for this period and your request has been rejected.
Please refer to the Fair Use policy in your Harmonised Repair contract. | None.
You may wish to consider alternative Openreach services. E.g - SFI or Broadband Boost. |
| PXC4698 | FTTP | Create Trouble Report | You have used up one of your Harmonised Repair tokens. | None. |
| PXC4698 | SOGEA | Create Trouble Report | You have used up one of your Harmonised Repair tokens. | None. |
| PXC4703 | SOGEA | Create Trouble Report | The fault requires further investigation and works. We are currently planning these activities. | For notification only; you may wish to inform the end customer. |
| PXC4704 | SOGEA | Create Trouble Report | The fault has been investigated and requires contractor works to be undertaken. These works will be completed after which we will further assess the fault status. | For notification only; you may wish to inform the end customer. |
| PXC4705 | SOGEA | Create Trouble Report | The required contractor works have been completed and we will now review the fault status. | For notification only; you may wish to inform the end customer. |
| PXC4706 | SOGEA | Create Trouble Report | Our engineer will now carry out further work to remedy the fault. Once complete we will confirm the service is working. | For notification only; you may wish to inform the end customer. |
| PXC4707 | FTTP | Create Trouble Report | At your request the Openreach desk team has booked a new appointment for an engineer visit to your end customer for this Trouble Report.
Openreach has not contacted the end customer to agree the appointment.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP. | If you have not done so already you should confirm the new appointment details with your end customer. |
| PXC4707 | SOGEA | Create Trouble Report | At your request the Openreach desk team has booked a new appointment for an engineer visit to your end customer for this Trouble Report.
Openreach has not contacted the end customer to agree the appointment.
The appointment booking could be due to DSO/HLC (escalation/complaints) raised by CP. | If you have not done so already you should confirm the new appointment details with your end customer. |
| PXC4708 | FTTP | Create Trouble Report | An Openreach operational user has manually unlinked the Trouble Report from an Openreach Infrastructure Event. This may be due to a welfare issue DSO escalation etc. The Trouble Report will progress independently of Openreach Infrstaure Event to attempt to expedite the service restoration. | None for information only. |
| PXC4708 | SOGEA | Create Trouble Report | An Openreach operational user has manually unlinked the Trouble Report from an Openreach Infrastructure Event. This may be due to a welfare issue DSO escalation etc. The Trouble Report will progress independently of Openreach Infrstaure Event to attempt to expedite the service restoration. | None for information only. |
| PXC4709 | SOGEA | Create Trouble Report | The Trouble Report has been rejected as the premises has been identified as a Hot site but you have not set the Hot site flag to 'Y'. | Please correct and resubmit the Trouble Report. |
| PXC4710 | SOGEA | Amend Trouble Ticket | The Engineer has identified the premises as a Hot site. As such you need to amend the Hot site value to ‘Y’ and arrange an end customer appointment for the Trouble Report to continue (use v48). | Please place an amend with the Hot site flag set to 'Y' and provide an appointment. |
| PXC4711 | SOGEA | Amend Trouble Ticket | The amend has been rejected as the Hot site flag has not been set to 'Y' and/or an appointment has not been provided. Both are required as our engineer has identified the premises as a Hot site. | Please correct and resubmit the amend. |
| PXC5075 | SOGEA | Create Trouble Report | The Trouble Report has been rejected. Invalid data has been entered in the field specified in the message. | Correct and resubmit the Trouble Report. |
| PXC5075 | SOGEA | Amend Trouble Ticket | The Trouble Report Amend has been rejected. Invalid data has been entered in the field specified in the message. | Correct and resubmit the Trouble Report Amend. |
| PXC5075 | FTTP | Create Trouble Report | The Trouble Report has been rejected. Invalid data has been entered in the field specified in the message. | Correct and resubmit the Trouble Report. |
| PXC5075 | FTTP | Amend Trouble Ticket | The Trouble Report Amend has been rejected. Invalid data has been entered in the field specified in the message. | Correct and resubmit the Trouble Report Amend. |
| PXC5948 | FTTP | Create Trouble Report | The trouble report has been automatically progressed to cancelled by Openreach due to the line being ceased. | No action required by the CP. |
| PXC5948 | SOGEA | Create Trouble Report | The trouble report has been automatically progressed to cancelled by Openreach due to the line being ceased. | No action required by the CP. |
| PXC5949 | FTTP | Create Trouble Report | When a cease becomes effective Openreach would initiate the cancellation of the open trouble reports present on the ceased line. The CP is informed via this KCI that the open faults present on the line will be cancelled. | No action required by the CP. |
| PXC5949 | SOGEA | Create Trouble Report | When a cease becomes effective Openreach would initiate the cancellation of the open trouble reports present on the ceased line. The CP is informed via this KCI that the open faults present on the line will be cancelled. | No action required by the CP. |
| PXC6002 | FTTP | Create Trouble Report | The fault has been progressed into Test and Diagnostics | None. |
| PXC6003 | FTTP | Create Trouble Report | Initial diagnosis of the fault will indicate if the fault is with the CP's equipment or the intended remedy if the fault is with Openreach. | None. |
| PXC6004 | FTTP | Create Trouble Report | Any additional information is provided to the CP through the message associated with this response code. | None. |
| PXC6005 | FTTP | Create Trouble Report | This message requires a response from the CP to allow Openreach to progress the trouble report. The content of the message associated with the response code provides the CP with the information required. | Provide any required additional information to Openreach |
| PXC6006 | FTTP | Create Trouble Report | Indicates the time required to fix the fault. | None. |
| PXC6007 | FTTP | Create Trouble Report | The fault has been cleared. | Accept or reject fault clearance within 48 hours by sending a ConfirmTroubleReportClear message. If no response is received within 48 hours the fault will be closed. |
| PXC6008 | FTTP | Trouble Ticket - Clear Reject | This message is sent in response to a RejectTroubleReportClear message from the CP. The fault is being progressed. | None. |
| PXC6008 | SOGEA | Trouble Ticket - Clear Reject | This message is sent in response to a RejectTroubleReportClear message from the CP. The fault is being progressed. | None. |
| PXC6009 | FTTP | Create Trouble Report | The fault has been closed on Openreach's systems. | None. |
| PXC6010 | FTTP | Create Trouble Report | The service was Right When Tested (RWT). A Co-op is required. The fault will be cancelled after 72 hours after this KCI message if the CP does not respond. | Contact the SMC to arrange a Co-op. |
| PXC6011 | FTTP | Trouble Ticket - Clear Confirm | This message is sent to a CP to notify the CP that the trouble resport clear has been accepted. | None. |
| PXC6011 | SOGEA | Trouble Ticket - Clear Confirm | This message is sent to a CP to notify the CP that the trouble resport clear has been accepted. | None. |
| PXC6015 | FTTP | Create Trouble Report | The fault has been cleared and closed as the CP has not responded to confirm fault resolution. | None. |
| PXC6015 | SOGEA | Create Trouble Report | The fault has been cleared and closed as the CP has not responded to confirm fault resolution. | None. |
| PXC6016 | FTTP | Create Trouble Report | Notifies the CPs that Openreach Engineer has been issued. The trouble report has now passed the Point Of No Return (PONR). Only changes to the hazard notes are allowed.
Any further amendments or cancellation may incur charges. | None. |
| PXC6016 | SOGEA | Create Trouble Report | Notifies the CPs that Openreach Engineer has been issued. The trouble report has now passed the Point Of No Return (PONR). Only changes to the hazard notes are allowed.
Any further amendments or cancellation may incur charges. | None. |
| PXC6016 | FTTP | Create Trouble Report | The fault has now passed the Point Of No Return (PONR). Only changes to the hazard notes are allowed.
Any further amendments or cancellation may incur charges. | None. |
| PXC6016 | SOGEA | Create Trouble Report | The fault has now passed the Point Of No Return (PONR). Only changes to the hazard notes are allowed.
Any further amendments or cancellation may incur charges. | None. |
| PXC6017 | FTTP | Create Trouble Report | The fault is not yet at the Point Of No Return (PONR). The CP can make amendments/cancel the fault report if required. | None. |
| PXC6017 | SOGEA | Create Trouble Report | The fault is not yet at the Point Of No Return (PONR). The CP can make amendments/cancel the fault report if required. | None. |
| PXC6018 | FTTP | Create Trouble Report | Openreach has dispatched an engineer. | None. |
| PXC6031 | FTTP | Create Trouble Report | The CP has provided an invalid or missing Customer Reference Number (RefNum). The Customer Reference Number is mandatory for this trouble report.
CP Fault Report Reference
Customer Reference Number (RefNum) has a maximum length of 64 characters.
| Check the input data and resubmit the trouble report. |
| PXC6031 | SOGEA | Create Trouble Report | The CP has provided an invalid or missing Customer Reference Number (RefNum). The Customer Reference Number is mandatory for this trouble report.
CP Fault Report Reference
Customer Reference Number (RefNum) has a maximum length of 64 characters.
| Check the input data and resubmit the trouble report. |
| PXC6032 | FTTP | Create Trouble Report | The Service ID provided is not owned by the CP [Asset Ownership Check Failed] or is un-recognised. This message is applicable to B2B only.
ONES100003
| Check the input data and resubmit the trouble report. |
| PXC6032 | SOGEA | Create Trouble Report | The Service ID provided is not owned by the CP [Asset Ownership Check Failed] or is un-recognised. This message is applicable to B2B only.
ONES100003
| Check the input data and resubmit the trouble report. |
| PXC6033 | FTTP | Create Trouble Report | The PartyID provided is invalid or missing. The PartyID is mandatory. The PartyID is the CP's Dun and Bradstreet unique company registration number (DUNs). This message is applicable to B2B only.
| Check the input data and resubmit the trouble report. |
| PXC6033 | SOGEA | Create Trouble Report | The PartyID provided is invalid or missing. The PartyID is mandatory. The PartyID is the CP's Dun and Bradstreet unique company registration number (DUNs). This message is applicable to B2B only.
| Check the input data and resubmit the trouble report. |
| PXC6034 | FTTP | Create Trouble Report | The CP contact details have been omitted or the details provided are invalid. The CP Contact details are mandatory.
Bloggs
02089999999
Joe.Bloggs@dotnet.com
Joe
| Check the input data and resubmit the trouble report. |
| PXC6042 | FTTP | Create Trouble Report | The CP has included the tag set but has not provided a description of the fault in the tag set.
The tag set is optional in new trouble reports and is not used for amendments or cancellations.
A short 80 char desc of case | Check the input data or omit the [ShortDescription] tag set and resubmit the trouble report. |
| PXC6043 | FTTP | Create Trouble Report | The CP has not supplied a value for or has provided an invalid value.
Valid values for are 1 - 4 depending on the product type. For LLU and GEA these values will be 'standard' 'enhanced' and 'premium' up to Schema R1300.
Also the ServiceLevel must be the same as or greater than the CareLevel set against the installlation the trouble report is being raised against. | Check the input data and resubmit the trouble report. |
| PXC6044 | FTTP | Trouble Ticket - Clear Reject | The RejectTroubleReportClear submitted by the CP has been rejected as the fault reference is invalid. | Check the value submitted for the [ReportingID] tag set and resubmit RejectTroubleReportClear. |
| PXC6044 | SOGEA | Trouble Ticket - Clear Reject | The RejectTroubleReportClear submitted by the CP has been rejected as the fault reference is invalid. | Check the value submitted for the [ReportingID] tag set and resubmit RejectTroubleReportClear. |
| PXC6045 | FTTP | Trouble Ticket - Clear Confirm | The ConfirmTroubleReportClear submitted by the CP has been rejected as the fault reference is invalid. | Check the value submitted for the [ReportingID] tag set and resubmit ConfimTroubleReportClear. |
| PXC6045 | SOGEA | Trouble Ticket - Clear Confirm | The ConfirmTroubleReportClear submitted by the CP has been rejected as the fault reference is invalid. | Check the value submitted for the [ReportingID] tag set and resubmit ConfimTroubleReportClear. |
| PXC6046 | FTTP | Amend Trouble Ticket | The trouble report cannot be amended as the fault status is 'Clear Unconfirmed'. | None. |
| PXC6046 | SOGEA | Amend Trouble Ticket | The trouble report cannot be amended as the fault status is 'Clear Unconfirmed'. | None. |
| PXC6047 | FTTP | Amend Trouble Ticket | The trouble report cannot be amended as the fault status is 'Clear Accepted'. | None. |
| PXC6047 | SOGEA | Amend Trouble Ticket | The trouble report cannot be amended as the fault status is 'Clear Accepted'. | None. |
| PXC6048 | FTTP | Amend Trouble Ticket | The trouble report cannot be amended as the fault status is 'Cancellation In Progress'. | None. |
| PXC6048 | SOGEA | Amend Trouble Ticket | The trouble report cannot be amended as the fault status is 'Cancellation In Progress'. | None. |
| PXC6049 | FTTP | Cancel Trouble Ticket | The trouble report cannot be cancelled as the fault status is 'Clear Unconfirmed'. | None. |
| PXC6049 | SOGEA | Cancel Trouble Ticket | The trouble report cannot be cancelled as the fault status is 'Clear Unconfirmed'. | None. |
| PXC6050 | FTTP | Cancel Trouble Ticket | The trouble report cannot be cancelled as the fault status is 'Clear Accepted'. | None. |
| PXC6050 | SOGEA | Cancel Trouble Ticket | The trouble report cannot be cancelled as the fault status is 'Clear Accepted'. | None. |
| PXC6051 | FTTP | Cancel Trouble Ticket | The trouble report cannot be cancelled as the fault status is 'Cancellation In Progress'. | None. |
| PXC6051 | SOGEA | Cancel Trouble Ticket | The trouble report cannot be cancelled as the fault status is 'Cancellation In Progress'. | None. |
| PXC6052 | FTTP | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Submission in Progress'. | None. |
| PXC6052 | SOGEA | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Submission in Progress'. | None. |
| PXC6053 | FTTP | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'In Progress'. | None. |
| PXC6053 | SOGEA | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'In Progress'. | None. |
| PXC6054 | FTTP | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Clear Rejected'. | None. |
| PXC6054 | SOGEA | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Clear Rejected'. | None. |
| PXC6055 | FTTP | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Clear Rejected'. | None. |
| PXC6055 | SOGEA | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Clear Rejected'. | None. |
| PXC6056 | FTTP | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Cancellation in Progress'. | None. |
| PXC6056 | SOGEA | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Cancellation in Progress'. | None. |
| PXC6057 | FTTP | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Closed'. | None. |
| PXC6057 | SOGEA | Trouble Ticket - Clear Reject | RejectTroubleReportClear cannot be accepted as the fault status is 'Closed'. | None. |
| PXC6058 | FTTP | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Submission in Progress'. | None. |
| PXC6058 | SOGEA | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Submission in Progress'. | None. |
| PXC6059 | FTTP | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'In Progress'. | None. |
| PXC6059 | SOGEA | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'In Progress'. | None. |
| PXC6060 | FTTP | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Clear Accepted'. | None. |
| PXC6060 | SOGEA | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Clear Accepted'. | None. |
| PXC6061 | FTTP | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Clear Rejected'. | None. |
| PXC6061 | SOGEA | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Clear Rejected'. | None. |
| PXC6062 | FTTP | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Cancellation in Progress'. | None. |
| PXC6062 | SOGEA | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Cancellation in Progress'. | None. |
| PXC6063 | FTTP | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Closed'. | None. |
| PXC6063 | SOGEA | Trouble Ticket - Clear Confirm | ConfirmTroubleReportClear cannot be accepted as the fault status is 'Closed'. | None. |
| PXC6064 | FTTP | Cancel Trouble Ticket | The tag set is mandatory and must contain data. has a maximum string length of 30 characters.
The problem was with the end users PC | Enter data in the [CancellationReason] tag set and resubmit CancelTroubleReport. |
| PXC6065 | FTTP | Trouble Ticket - Clear Confirm | The CP has submitted an invalid or missing value for the Clear Accept code. | Resubmit ConfirmTroubleReportClear with a valid Clear Accept code. |
| PXC6065 | SOGEA | Trouble Ticket - Clear Confirm | The CP has submitted an invalid or missing value for the Clear Accept code. | Resubmit ConfirmTroubleReportClear with a valid Clear Accept code. |
| PXC6066 | FTTP | Trouble Ticket - Clear Reject | The CP has submitted an invalid or missing value for the Clear Reject code. | Resubmit RejectTroubleReportClear with a valid Clear Reject code and notes as to why you are rejecting the Clear. |
| PXC6066 | SOGEA | Trouble Ticket - Clear Reject | The CP has submitted an invalid or missing value for the Clear Reject code. | Resubmit RejectTroubleReportClear with a valid Clear Reject code and notes as to why you are rejecting the Clear. |
| PXC6067 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Openreach Fault Reference (RefNum) entered is incorrect.
OR Fault Report Reference
| Re-submit the correct Openreach Fault Reference and resubmit AmendTroubleReport. |
| PXC6067 | FTTP | Trouble Ticket - Clear Confirm | The Trouble Report Clear confirm has been rejected as the Openreach Fault Reference (RefNum) entered is incorrect.
OR Fault Report Reference
| Re-submit the correct Openreach Fault Reference and resubmit the Trouble Report Clear confirm. |
| PXC6067 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the Openreach Fault Reference (RefNum) entered is incorrect.
OR Fault Report Reference
| Re-submit the correct Openreach Fault Reference and resubmit AmendTroubleReport. |
| PXC6067 | SOGEA | Trouble Ticket - Clear Confirm | The Trouble Report Clear confirm has been rejected as the Openreach Fault Reference (RefNum) entered is incorrect.
OR Fault Report Reference
| Re-submit the correct Openreach Fault Reference and resubmit the Trouble Report Clear confirm. |
| PXC6509 | FTTP | Amend Trouble Ticket | Amend Trouble Report has been partially accepted by Openreach.
Note:
Only the hazard notes and/or notes have been amended past the PONR which is/are in alignment with expected length and field validations.
| None. |
| PXC6509 | SOGEA | Amend Trouble Ticket | Amend Trouble Report has been partially accepted by Openreach.
Note:
Only the hazard notes and/or notes have been amended past the PONR which is/are in alignment with expected length and field validations.
| None. |
| PXC6510 | FTTP | Create Trouble Report | The fault is identified as being Dead on Arrival (DOA). This means the fault has been identified within a set period following completion of a provide order.
| None. |
| PXC6510 | SOGEA | Create Trouble Report | The fault is identified as being Dead on Arrival (DOA). This means the fault has been identified within a set period following completion of a provide order.
| None. |
| PXC6511 | FTTP | Create Trouble Report | An appointment reference is mandatory. Openreach will require access where:
1) the Main fault location is Customer Apparatus or
2) the Structured Question Code (SQC) is
DRW (Damage Report Wiring) or
DRO (Damage Report Overhead) or
3) the fault is associated with an MDU (Multi-tenancy Dwelling Unit).
Note: For standard fault report (NGA): This KCI implies that CPs can send either Appointment Ref / 24hr access / LADT & ENADT. | Resubmit the trouble report with a valid appointment reference. |
| PXC6511 | SOGEA | Create Trouble Report | An appointment reference is mandatory. Openreach will require access where:
1) the Main fault location is Customer Apparatus or
2) the Structured Question Code (SQC) is
DRW (Damage Report Wiring) or
DRO (Damage Report Overhead).
Note: For standard fault report (NGA): This KCI implies that CPs can send either Appointment Ref / 24hr access / LADT & ENADT. | Resubmit the trouble report with a valid appointment reference. |
| PXC6513 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected as the syntax of the CP contact name/phone number is incorrect.
This may be because the CP Contact Name/Phone Number:
1) Contains invalid characters or
2) The phone number does not contain 11 numerical characters | Resubmit the trouble report with correct CP contact name/phone number details. |
| PXC6513 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been rejected as the syntax of the CP contact name/phone number is incorrect.
This may be because the CP Contact Name/Phone Number:
1) Contains invalid characters or
2) The phone number does not contain 11 numerical characters | Resubmit the trouble report with correct CP contact name/phone number details. |
| PXC6514 | FTTP | Amend Trouble Ticket | AmendTroubleReport was rejected. If the Time Related Charges (TRC) band needs to be changed the CP must also provide details of a new appointment.
| Resubmit with new appointment details and new TRC band details. |
| PXC6514 | SOGEA | Amend Trouble Ticket | AmendTroubleReport was rejected. If the Time Related Charges (TRC) band needs to be changed the CP must also provide details of a new appointment.
| Resubmit with new appointment details and new TRC band details. |
| PXC6529 | FTTP | Amend Trouble Ticket | Although other details on the AmendTroubleReport are proceeding it either:
1) Does not contain a valid appointment reference;
2) Does not contain an appointment reference;
3) The appointment slot is no longer available;
4) The appointment reference applies to a different service level from that applying to the original fault. | Make a new appointment and submit another amend trouble report with the new appointment details. |
| PXC6529 | SOGEA | Amend Trouble Ticket | Although other details on the AmendTroubleReport are proceeding it either:
1) Does not contain a valid appointment reference;
2) Does not contain an appointment reference;
3) The appointment slot is no longer available;
4) The appointment reference applies to a different service level from that applying to the original fault. | Make a new appointment and submit another amend trouble report with the new appointment details. |
| PXC8001 | FTTP | Create Trouble Report | An Openreach engineer has been assigned to the trouble report. | None. |
| PXC8002 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been rejected. The trouble report is already in progress and Openreach is unable to communicate the amended details to the Openreach engineer. | None. |
| PXC8003 | FTTP | Create Trouble Report | Openreach has cancelled the trouble report. Details are provided in the associated text. | None. |
| PXC8005 | FTTP | Create Trouble Report | The trouble report has been rejected. The end user (EU) contact details provided are invalid. | Resubmit the trouble report with valid end user contact details. |
| PXC8006 | FTTP | Create Trouble Report | The trouble report has been rejected. Hazard and Warning notes are required for this trouble report. | Provide additional data and resubmit the trouble report. |
| PXC8007 | FTTP | Create Trouble Report | The trouble report has been rejected. The CP has provided invalid data for the Data. CVLAN ID should be between 0 and 4095. | Provide additional data and resubmit the trouble report.
VLAN ID may be incorrect - send back to assurance to correct on the network |
| PXC8008 | FTTP | Create Trouble Report | The trouble report has been rejected. The CP has provided invalid data for the VEP. CVLAN ID should be between 0 and 4095. | Provide additional data and resubmit the trouble report.
VLAN ID may be incorrect - send back to assurance to correct on the network |
| PXC8010 | FTTP | Create Trouble Report | | Resubmit the trouble report providing a valid Structured Question Code. |
| PXC9019 | SOGEA | Create Trouble Report | The Trouble Report has been rejected.
You must provide a Voice Service DN when requesting Prove IP Voice.
%1 - VoiceServiceDN
%2 - ProveIPVoice | Re-submit the Trouble Report with a Voice Service DN if Prove IP Voice is required. |
| PXC9019 | SOGEA | Amend Trouble Ticket | The Trouble Report Amend has been rejected.
You must provide a Voice Service DN when requesting Prove IP Voice.
%1 - VoiceServiceDN
%2 - ProveIPVoice | Re-submit the Trouble Report Amend with a Voice Service DN if Prove IP Voice is required. |
| PXC9019 | FTTP | Create Trouble Report | The Trouble Report has been rejected.
You must provide a Voice Service DN when requesting Prove IP Voice.
%1 - VoiceServiceDN
%2 - ProveIPVoice | Re-submit the Trouble Report with a Voice Service DN if Prove IP Voice is required. |
| PXC9019 | FTTP | Amend Trouble Ticket | The Trouble Report Amend has been rejected.
You must provide a Voice Service DN when requesting Prove IP Voice.
%1 - VoiceServiceDN
%2 - ProveIPVoice | Re-submit the Trouble Report Amend with a Voice Service DN if Prove IP Voice is required. |
| PXC9187 | FTTP | Trouble Ticket - Clear Reject | Your rejection of the trouble report clear has not been accepted. When Openreach performed the service test it was Right When Tested (RWT). | If the fault still exists resubmit the trouble report via a Special Fault Investigation (SFI). If the trouble report has been fixed perform a Clear Accept.
|
| PXC9187 | SOGEA | Trouble Ticket - Clear Reject | Your rejection of the trouble report clear has not been accepted. When Openreach performed the service test it was Right When Tested (RWT). | If the fault still exists resubmit the trouble report via a Special Fault Investigation (SFI). If the trouble report has been fixed perform a Clear Accept.
|
| PXC9188 | FTTP | Trouble Ticket - Clear Confirm | Your confirmation of the trouble report clear accept has been rejected as a service test is currently in progress. | Wait for an a update which confirms the service test has completed and contains the service test results. |
| PXC9188 | SOGEA | Trouble Ticket - Clear Confirm | Your confirmation of the trouble report clear accept has been rejected as a service test is currently in progress. | Wait for an a update which confirms the service test has completed and contains the service test results. |
| PXC9189 | FTTP | Create Trouble Report | Further service tests and investigations are now in progress.
Note: Based on the test results Openreach will accept or reject the Clear Reject response. | Wait for an update which contain the test results. |
| PXC9189 | SOGEA | Create Trouble Report | Further service tests and investigations are now in progress.
Note: Based on the test results Openreach will accept or reject the Clear Reject response. | Wait for an update which contain the test results. |
| PXC9190 | FTTP | Create Trouble Report | Openreach has closed the trouble report after consultation with the CP. | None. |
| PXC9190 | SOGEA | Create Trouble Report | Openreach has closed the trouble report after consultation with the CP. | None. |
| PXC9195 | FTTP | Amend Trouble Ticket | The Notes field can only be amended if Openreach has sent the CP an unsolicited message asking for further information. | Resubmit the trouble report with only amendable fields updated. |
| PXC9195 | SOGEA | Amend Trouble Ticket | The Notes field can only be amended if Openreach has sent the CP an unsolicited message asking for further information. | Resubmit the trouble report with only amendable fields updated. |
| PXC9196 | FTTP | Create Trouble Report | The CP can only raise a trouble report for this test product when the service has tested okay. | To progress the trouble report use a valid test product for the service test condition. |
| PXC9196 | SOGEA | Create Trouble Report | The CP can only raise a trouble report for this test product when the service has tested okay. | To progress the trouble report use a valid test product for the service test condition. |
| PXC9197 | FTTP | Create Trouble Report | The CP can only raise a trouble report for this test product when the service has not tested okay. | To progress the trouble report use a valid test product for the service test condition. |
| PXC9197 | SOGEA | Create Trouble Report | The CP can only raise a trouble report for this test product when the service has not tested okay. | To progress the trouble report use a valid test product for the service test condition. |
| PXC9198 | FTTP | Create Trouble Report | Confirmation of the trouble report clear reject has been rejected as a service test is currently in progress. | Wait for an a update which confirms the service test has completed and contains the service test results. |
| PXC9198 | SOGEA | Create Trouble Report | Confirmation of the trouble report clear reject has been rejected as a service test is currently in progress. | Wait for an a update which confirms the service test has completed and contains the service test results. |
| PXC9199 | FTTP | Create Trouble Report | The trouble report was rejected as there was a mismatch between the Care or Service Level permitted or requested for the service and the Care or Service Level included in the appointment request. | Check that there is not a mismatch between the Care or Service Levels request a new appointment if necessary and resubmit the trouble report. |
| PXC9199 | SOGEA | Create Trouble Report | The trouble report was rejected as there was a mismatch between the Care or Service Level permitted or requested for the service and the Care or Service Level included in the appointment request. | Check that there is not a mismatch between the Care or Service Levels request a new appointment if necessary and resubmit the trouble report. |
| PXC9200 | SOGEA | Create Trouble Report | The amendment to the trouble report was rejected as there was a mismatch between the Care or Service Level permitted for the service and the Care or Service Level included in the appointment request. | Check that there is not a mismatch between the Care or Service Levels and resubmit the trouble report or schedule a new appointment. |
| PXC9201 | FTTP | Create Trouble Report | Notification only - Openreach are continuing to work on this test product investigation appointment. | Wait for a further update from Openreach. |
| PXC9201 | SOGEA | Create Trouble Report | Notification only - Openreach are continuing to work on this test product investigation appointment. | Wait for a further update from Openreach. |
| PXC9202 | FTTP | Create Trouble Report | Openreach has been unable to make telephone contact with the end user during the test product investigation appointment.
This is a Remote Assurance Product response code only for use where the SMC tries to call the EU to discuss the fault but is unable to get through. This response code is not used on standard fault reports.
| None.
Contact the End User and confirm that the new appointment booked by Openreach is convenient for them. If it is not submit an AmendTroubleReport with an alternative appointment reference. This must be received before the PONR when the Openreach engineer is assigned. |
| PXC9202 | SOGEA | Create Trouble Report | Openreach has been unable to make telephone contact with the end user during the test product investigation appointment.
This is a Remote Assurance Product response code only for use where the SMC tries to call the EU to discuss the fault but is unable to get through. This response code is not used on standard fault reports.
| None.
Contact the End User and confirm that the new appointment booked by Openreach is convenient for them. If it is not submit an AmendTroubleReport with an alternative appointment reference. This must be received before the PONR when the Openreach engineer is assigned. |
| PXC9203 | FTTP | Create Trouble Report | Openreach has been unable to make telephone contact with the CP during the test product investigation appointment.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9203 | SOGEA | Create Trouble Report | Openreach has been unable to make telephone contact with the CP during the test product investigation appointment.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9204 | FTTP | Create Trouble Report | Openreach has proved that the service is working OK. See the notes for further information.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9204 | SOGEA | Create Trouble Report | Openreach has proved that the service is working OK. See the notes for further information.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9205 | FTTP | Create Trouble Report | Openreach has proved that there is an issue with the CP domain. See the notes for further information.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9205 | SOGEA | Create Trouble Report | Openreach has proved that there is an issue with the CP domain. See the notes for further information.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9206 | FTTP | Create Trouble Report | Openreach has proved that there is an issue with the end user domain. See the notes for further information.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9206 | SOGEA | Create Trouble Report | Openreach has proved that there is an issue with the end user domain. See the notes for further information.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| None. |
| PXC9207 | FTTP | Create Trouble Report | Openreach did not contact the end user or CP during the agreed telephone appointment due to an Openreach issue.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| Wait for Openreach to schedule a new telephone appointment. |
| PXC9207 | SOGEA | Create Trouble Report | Openreach did not contact the end user or CP during the agreed telephone appointment due to an Openreach issue.
This is an Assurance Product response code only. This response code is not used on standard fault reports.
| Wait for Openreach to schedule a new telephone appointment. |
| PXC9208 | SOGEA | Create Trouble Report | The test account details are invalid for this test product because the maximum field length has been exceeded. | Resubmit the test account details with a valid field length.
Note: The field length should be a maximum of 255 characters. |
| PXC9209 | SOGEA | Create Trouble Report | The CP site engineer's details are invalid for this test product because the maximum field length has been exceeded. | Resubmit the CP site engineer's details with a valid field length.
Note: The field length should be a maximum of 50 characters for the CP site engineer's name and 11 characters for the site engineer's mobile contact number. |
| PXC9215 | FTTP | Create Trouble Report | Information Only - Fault associated with Openreach Proactive Infrastructure Event. Progression will continue as per Infrastructure Event Solution.
| None |
| PXC9215 | SOGEA | Create Trouble Report | Information Only - Fault associated with Openreach Proactive Infrastructure Event. Progression will continue as per Infrastructure Event Solution.
| None |
| PXC9216 | FTTP | Create Trouble Report | Notification Only - Openreach Infrastructure Event is Closed. CP Trouble Report will continue. | None |
| PXC9216 | SOGEA | Create Trouble Report | Notification Only - Openreach Infrastructure Event is Closed. CP Trouble Report will continue. | None |
| PXC9218 | FTTP | Amend Trouble Ticket | Appointment Amendment Rejected. Requested appointment amendment is invalid because no appointment is required on this trouble report. | Resubmit trouble report amendment without an appointment reference |
| PXC9218 | SOGEA | Amend Trouble Ticket | Appointment Amendment Rejected. Requested appointment amendment is invalid because no appointment is required on this trouble report. | Resubmit trouble report amendment without an appointment reference |
| PXC9251 | FTTP | Create Trouble Report | Status update on the Openreach Proactive Infrastructure Event associated with this Trouble Report.
For the latest information please see the field. | None |
| PXC9251 | SOGEA | Create Trouble Report | Status update on the Openreach Proactive Infrastructure Event associated with this Trouble Report.
For the latest information please see the field. | None |
| PXC9265 | FTTP | Create Trouble Report | The CP has submitted a service test reference but this is being ignored as damage has been identified. The Trouble Report will proceed without the test reference. | None. |
| PXC9265 | SOGEA | Create Trouble Report | The CP has submitted a service test reference but this is being ignored as damage has been identified. The Trouble Report will proceed without the test reference. | None. |
| PXC9318 | FTTP | Create Trouble Report | The trouble report has been rejected.
Where the main fault location (MFL) is shown as Customer Apparatus (CA) at least one of the following pieces of information must be provided:
1) TwentyFourHoursAccess flag or
2) appointment or
3) EarliestNextAccessDateTime and LatestAccessDateTime. | Resubmit TroubleReport or AmendTroubleReport with the [TwentyFourHoursAccess flag or appointment or EarliestNextAccessDateTime] |
| PXC9318 | SOGEA | Create Trouble Report | The trouble report has been rejected.
Where the main fault location (MFL) is shown as Customer Apparatus (CA) at least one of the following pieces of information must be provided:
1) TwentyFourHoursAccess flag or
2) appointment or
3) EarliestNextAccessDateTime and LatestAccessDateTime. | Resubmit TroubleReport or AmendTroubleReport with the [TwentyFourHoursAccess flag or appointment or EarliestNextAccessDateTime] |
| PXC9318 | SOGEA | Create Trouble Report | The trouble report has been rejected.
Where the main fault location (MFL) is shown as Customer Apparatus (CA) at least one of the following pieces of information must be provided:
1) TwentyFourHoursAccess flag or
2) appointment or
3) EarliestNextAccessDateTime and LatestAccessDateTime. | Resubmit TroubleReport or AmendTroubleReport with the [TwentyFourHoursAccess flag or appointment or EarliestNextAccessDateTime] |
| PXC9320 | FTTP | Create Trouble Report | This is a warning message. The expedited service level you have requested is chargeable.
| None. |
| PXC9320 | SOGEA | Create Trouble Report | This is a warning message. The expedited service level you have requested is chargeable.
| None. |
| PXC9323 | FTTP | Create Trouble Report | The service level indicated is either invalid or is lower than the existing asset care level. The trouble report will be progressed at the asset care level.
| None. |
| PXC9323 | SOGEA | Create Trouble Report | The service level indicated is either invalid or is lower than the existing asset care level. The trouble report will be progressed at the asset care level.
| None. |
| PXC9334 | FTTP | Create Trouble Report | More than one service fault has been raised on the installation.This fault has been identified as Lead Fault as it has the earliest resolution time. | None. |
| PXC9335 | FTTP | Create Trouble Report | | None. |
| PXC9336 | FTTP | Create Trouble Report | The trouble report has been associated with a Lead Fault. If an appointment has been made this will now be ignored and the Lead Fault appointment or access arrangements will be used instead.
The Lead Fault appointment details are provided where these are available. Otherwise the fault will be fixed in accordance with the timescales appropriate to the lead fault's service level as agreed with the End User. | None. Where available the new appointment details are provided in the respective B2B tags. |
| PXC9337 | SOGEA | Create Trouble Report | The trouble report has been rejected.
MPF Installation DN must not be provided when reporting an FTTC fault on a service provisioned over PSTN. | Resubmit TroubleReport without the MPF Installation DN using just the NGA ServiceId. |
| PXC9384 | SOGEA | Create Trouble Report | This is a warning message. The line cannot support the requested downstream sync speed and accordingly the service will be provided at a reduced FTR (Fault Threshold Rate). | None.
If the reduced line speed is not acceptable cease the service. You can use the MLC dialogue service to view other products available on this line. |
| PXC9501 | SOGEA | Create Trouble Report | This is a warning message. The line cannot support the requested upstream sync speed and accordingly the FTR (Fault Threshold Rate) for this service has been reduced. | None.
If the reduced FTR is not acceptable cease the service. You can use the MLC dialogue service to view other products available on this line. |
| PXC9502 | SOGEA | Create Trouble Report | This is a warning message. The line cannot support the requested upstream and downstream sync speeds and accordingly the FTR (Fault Threshold Rate) for this service has been reduced. | None.
If the reduced FTR is not acceptable cease the service. You can use the MLC dialogue service to view other products available on this line. |
| PXC9524 | FTTP | Expedite Trouble Ticket | The request has been rejected. You cannot expedite this Trouble Report in the way you have attempted.
This could be because:
1) The product does not allow Expedite or
2) The Expedite request is not available on this care level | None. The TR will be progressed at the original Care level.
If you still wish to expedite the fault and the product supports the request cancel the fault and resubmit with a valid expedite request. |
| PXC9524 | SOGEA | Expedite Trouble Ticket | The request has been rejected. You cannot expedite this Trouble Report in the way you have attempted.
This could be because:
1) The product does not allow Expedite or
2) The Expedite request is not available on this care level | None. The TR will be progressed at the original Care level.
If you still wish to expedite the fault and the product supports the request cancel the fault and resubmit with a valid expedite request. |
| PXC9553 | FTTP | Create Trouble Report | The Trouble Report has been rejected. Product [%1] is not currently available for service [%2].
[%1] can be FTTC1 FTTP1 FVA FTTC2 FTTP2 FVA2 FTTC4 FTTP4 FVA4 FTTP3.
[%2] can be:
Multicast
Remote Assure
Non MCA
BBU or Batteries
OSM
CBI | Select an available product and resubmit the TR. |
| PXC9553 | SOGEA | Create Trouble Report | The Trouble Report has been rejected. Product [%1] is not currently available for service [%2].
[%1] can be FTTC1 FTTP1 FVA FTTC2 FTTP2 FVA2 FTTC4 FTTP4 FVA4.
[%2] can be Multicast Remote Assure Non MCA BBU or Batteries. | Select an available product (ie FTTX4) and resubmit the TR. |
| PXC9554 | FTTP | Create Trouble Report | This is a warning message. You have booked an appointment for an unappointed product. We will continue to process the Trouble Report but will ignore the appointment which has been cancelled. | None. Openreach has cancelled the appointment. If the appointment was arranged with the end user you will need to notify them that this will not now take place. |
| PXC9554 | SOGEA | Create Trouble Report | This is a warning message. You have booked an appointment for an unappointed product. We will continue to process the Trouble Report but will ignore the appointment which has been cancelled. | None. Openreach has cancelled the appointment. If the appointment was arranged with the end user you will need to notify them that this will not now take place. |
| PXC9555 | FTTP | Create Trouble Report | The Trouble Report has been rejected. Our records indicate that this end user is not enabled for Multicast. | None. The fault has been cleared and the fault report closed. |
| PXC9555 | SOGEA | Create Trouble Report | The Trouble Report has been rejected. Our records indicate that this end user is not enabled for Multicast. | None. The fault has been cleared and the fault report closed. |
| PXC9677 | SOGEA | Create Trouble Report | The Trouble Report has been rejected. An invalid format has been used for the field specified in the message.
| Correct and resubmit the Trouble Report. |
| PXC9677 | SOGEA | Amend Trouble Ticket | The Trouble Report Amend has been rejected. An invalid format has been used for the field specified in the message.
| Correct and resubmit the Trouble Report Amend. |
| PXC9677 | FTTP | Create Trouble Report | The Trouble Report has been rejected. An invalid format has been used for the field specified in the message.
| Correct and resubmit the Trouble Report. |
| PXC9677 | FTTP | Amend Trouble Ticket | The Trouble Report Amend has been rejected. An invalid format has been used for the field specified in the message.
| Correct and resubmit the Trouble Report Amend. |
| PXC9855 | FTTP | Amend Trouble Ticket | AmendTroubleReport has been partially accepted by Openreach. Requested appointment amendment is rejected because no appointment is required on this trouble report. | None |
| PXC9855 | SOGEA | Amend Trouble Ticket | AmendTroubleReport has been partially accepted by Openreach. Requested appointment amendment is rejected because no appointment is required on this trouble report. | None |
| PXC9890 | SOGEA | Create Trouble Report | The trouble report has been rejected. A trouble report cannot be raised as the fault/service area is falling under MBORC declared area. | None |
| PXC9914 | FTTP | Create Trouble Report | The Trouble Report has been rejected because ORONTSerialNo and CPONTSerialNo are same.
%1- ORONTSerialNo
%2- CPONTSerialNo | Correct and resubmit. |
| PXC9915 | FTTP | Create Trouble Report | The Trouble Report has been rejected.
The only supported faultCode for GEA4 is OSM (ONT Serial number Mismatch) / MCA (Multicast Remote Assure) / CBI (Configuration or Build Issue)
[%1]- GEA4
[%2]- is | Correct and resubmit. |
| PXC9916 | FTTP | Create Trouble Report | The Trouble Report has been rejected. Allowed values for Service Test Outcome code for OSM (ONT Serial number Mismatch) issue are:
GTC_FTTP_SERVICE_0000
GTC_FTTP_SERVICE_1010
GTC_FTTP_SERVICE_1006
GTC_FTTP_SERVICE_1603
%1- OSM | Check if the returned Test Outcome code is allowed for reporting ONT mismatch issue and resubmit. |